Customer Success Manager

Customer Success Manager at IndigitallHybrid | MadridDescubra exactamente qué habilidades, experiencia y cualificaciones necesitará para tener éxito en este puesto antes de enviar su solicitud a continuación.At Indigitall, we're reshaping how companies connect with their customers, instantly, meaningfully and at scale. Through our Omnichannel CPaaS platform, we help Europe's largest brands to communicate with billions of devices every day, turning conversations into real business impact.Now, we're looking for a Customer Success Manager who wants more than "account management".Someone who seeks ownership. Someone who understands that customer success = growth. Someone ready to become a true strategic partner for enterprise clients.Your missionYour role sits at the heart of Indigitall's growth.You'll own a portfolio of enterprise customers across Europe, ensuring they extract real, measurable value from our platform, and naturally expand their use of our communication channels as their business grows.You won't just "support customers". You'll help them adopt, scale and succeed.You'll act as a trusted business partner, understanding each client's challenges, goals and technical context, and translating that into clear value propositions that drive retention/expasion.What you'll doOwn and grow your customer portfolioManage and expand your own book of enterprise accounts across Europe.Build strong, long-term relationships with key stakeholders.Identify growth opportunities through upsell and cross-sell.Drive adoption, retention and valueLead onboarding, deployment and adoption programs.Ensure each customer has a clear success plan in place.Conduct regular check-ins and strategic business reviews (QBRs).Proactively identify churn risk and work to eliminate it.Become the voice of the customerAct as the internal advocate for your customers.Translate feedback, usage patterns and pain points into actionable insights for Product and Tech teams.Participate in internal discussions to help shape product evolution.Work cross-functionallyPartner closely with Account Executives and Technical Support to embed Indigitall as a core part of each customer's architecture.Manage multiple customers simultaneously, each at different lifecycle stages.Elevate the Customer Success functionCreate and improve onboarding and training materials.Identify ways to optimize processes and strengthen CS initiatives across the company.What we're looking for4+ years of experience in Customer Success within B2B enterprise SaaS (ideally in communications, CPaaS, or similar environments).Proven track record of retaining and growing recurring revenue.Strong ownership mindset over quota, expansion and pipeline health.Ability to think critically and challenge the status quo.High empathy for customers, paired with a genuine drive for growth and revenue.Excellent communication skills in English and Spanish across phone, email, LinkedIn and live professional conversations.Comfortable navigating both business and technical discussions.Highly organized, proactive and capable of managing complexity.What we offerPermanent contract within a solid and growing international CPaaS company, with long-term vision and stability.Base salary + performance-based incentives, linked to customer growth and portfolio development, paid quarterly with clear and transparent criteria.Structured onboarding and ramp-up period, designed to help you succeed step by step before taking full ownership of your portfolio.Healthy performance culture: ambitious goals with moderate pressure, realistic expectations and strong managerial support.Supportive, people-first environment, where collaboration, respect and trust are part of everyday work, not just words.High-quality leadership and close management, focused on guidance, feedback and professional development.Multicultural and international team, with colleagues across Europe and the Americas.Life at IndigitallAt Indigitall, you'll find people who roll up their sleeves, take ownership and make things happen. We're builders, not spectators.Our platform already supports companies like Carrefour, Bankinter, LG and Securitas Direct, delivering over 1 billion messages per day — and we're just getting started. xsgfvud With HQ in Madrid, we're proud to be an international team of 90+ people across 15 countries, united by curiosity, ambition and a shared belief in better business communication.