General Manager

hace 7 horas

Catalonia, España Smyth & Co A tiempo completo

Amazing Relocation Opportunity General Manager to lead an upmarket, high-volume, guest-facing hospitality operation in Malta. Location: Malta Salary: €40,000 Reports to: Regional / Group Operations Lead Direct Reports: Department Heads and wider site team Relocation Support: Transport to Malta and accommodation provided for approximately 30 days on arrival Role Overview: We are looking for a polished, commercially minded General Manager to lead an upmarket, high-volume, guest-facing hospitality operation in Malta . This is the most senior on-site role, accountable for day-to-day excellence, team leadership, and delivering strong financial and guest experience results while upholding the venue's standards and culture. Key Responsibilities: Deliver results against agreed commercial targets, budgets, and operating plans. Drive consistent revenue growth and improve performance year-on-year. Spot opportunities early (and act quickly) to strengthen market position and guest demand. Lead all departments to ensure service, product, and operational systems are executed consistently and to a high standard. Take full ownership of the venue's condition, asset care, and overall presentation. Set direction through strong operational oversight—identifying what's working, what isn't, and where to improve. Recruit, lead, coach, and retain an engaged, high-performing team across management and hourly colleagues. Put clear goals and accountability in place, including structured performance reviews and development plans. Manage change confidently and implement initiatives smoothly across the operation. Build a strong people pipeline by supporting training, progression, and internal growth. Create a guest-first culture where standards are non-negotiable and feedback is actively welcomed. Maintain excellent guest satisfaction benchmarks and protect online reputation. Respond professionally and proactively to guest feedback across all channels, including email and social platforms. Candidate Profile: Minimum 10 years' hospitality experience, with strong restaurant/operations exposure and senior leadership responsibility. Degree preferred (Hospitality Management / HRM / Culinary or similar). Confident, present, and highly capable leader with strong people skills. Excellent communication (written and verbal) with strong listening and stakeholder management. Commercially sharp with proven ability to problem-solve and make sound decisions under pressure. Fluent English required; additional languages are advantageous. Comfortable being highly visible and active in the operation, including long shifts and time on the floor.

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