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Assistant General Manager Nobu Restaurant
hace 3 semanas
Job SummaryThe Assistant General Manager (AGM) of Nobu Restaurant supports the General Manager in overseeing all restaurant operations, ensuring excellence in service, team development, and financial performance. This role combines leadership, operational oversight, and strategic planning to maintain Nobu brand standards.Essential Functions40% Team Management & Culture· Oversee onboarding and integration of new hires.· Organize and maintain 1:1 calendars and action plans for team members.· Conduct performance reviews and implement development plans.· Plan and execute team-building activities to foster engagement.· Promote and maintain a positive work culture aligned with Nobu values.· Actively participate and engage in the long-term training of employees through development plans and performance reviews to empower and motivate them.· Schedule planning and management of HR-requested variables to ensure operational efficiency.· Oversight of team attendance and time tracking through HR software systems.· Administration and control of TIPS processes to maintain compliance and accuracy.30% Operational Excellence & Service Standards· Supervise daily operations to ensure compliance with Nobu brand standards.· Monitor service quality and guest experience, resolving issues promptly.· Support sales initiatives and ensure smooth coordination between departments.· Maintain updated systems (Micros, menus) and operational documentation.· Have a good knowledge on IT Systems related to our operation.· Be capable of excellently performing all tasks of a busser, waiter, hostess, captain, and Floor Manager and execute them whenever necessary.· Define all our internal rules and apply disciplinary measures as appropriate.15% Financial Oversight & Resource Optimization· Monitor and control costs to achieve budget targets.· Assist in reviewing P&L reports and financial data.· Coordinate marketing calendars and event planning.· Optimize labor and resources for operational efficiency.· Keep prices and products updated in the Micros system.· To be able to negotiate deals and contracts when needed.5% Incident Management, Guest Experience & Service Recovery· Register and follow up on maintenance, cleanliness, or service-related issues in HUB OS with clear descriptions and proper categorization.· Collaborate with Engineering, Housekeeping, or IT to ensure timely resolution of open tickets.· Train team members on using HUB OS for effective incident reporting and tracking.· Be present in guest areas during peak periods to interact with guests and address service issues or complaints directly.· Ensure guest satisfaction through appropriate service recovery and compensation when necessary and document feedback for future improvements.5% Inventory Control & Cost Management• Manage inventory for operating supplies, equipment, and beverage products in each outlet.• Conduct regular inventory counts in coordination with the cost control department.• Ensure par levels are maintained and purchasing follows budget and consumption trends.• Monitor breakage, spoilage, and losses, implementing corrective actions as needed.5% Quality Assurance & Hygiene Compliance• Conduct daily walkthroughs and quality checks across the restaurant areas.• Collaborate with Culinary, Stewarding, and Housekeeping to maintain cleanliness and food safety standards.• Ensure waste management and recycling protocols are followed according to local and brand regulations.Requirements· Education: High school diploma, bachelor's degree or equivalent vocational training certificate. Some university education or a university degree is preferred. Degree in hospitality management preferred.· Experience: Minimum 2 years' experience in positions of responsibility and preferably in the luxury industry, hotels, gastronomic restaurants. Leadership experience in hotel F&B outlets, including inventory and systems management. Knowledge of HUB OS, Opera PMS, or similar systems is preferred.· Communication: High level of English and Spanish. Other languages are positively valued.· Skills: Leadership and team management skills. Problem solving. Flexibility. Active listening. Emotional intelligence. Customer service. Assertive communication. Commitment. Responsibility. Patience. Ability to work under pressure. Good non-verbal communication. Observant and detail oriented.· Grooming: All Nobu Hotel Barcelona employees are expected to adapt while maintaining a groomed appearance following the company's standards. (Appearance & Grooming Nobu Hotel BarcelonaWhat can we offer you?Continuous opportunities for training and growth within the company. Create your career plan with us at Nobu Hospitality If you join Nobu, you will work in a dynamic and collaborative environment. Being part of our team means being part of a big FAMILY, where working with passion and kokoro are our core values At Nobu Restaurant, we value the stability of our employees, so we offer permanent full-time contracts, with a continuous schedule, afternoon/evening shifts.Additionally, we offer free psychological support and nutrition content for all our employeesAt Nobu Hotel Barcelona, the well-being of our employees is a priority. Enjoy free yoga classes, gym discounts and maintain a mindful and balanced diet with the best buffet-style staff dining room
