Customer Success Manager

ABOUT USHexagon is a global leader in digital reality solutions, combining sensor, software, and autonomous technologies. We put data to work to boost efficiency, productivity, and sustainability across industrial, manufacturing, infrastructure, public sector, and mobility applications. You'll be joining a global team of over 22,000 innovators in 50 countries, shaping how the world captures and interacts with reality. Our Reality Capture division is entering an exciting phase as we scale the organization for HxDR Reality Cloud Studio and the broader Reality Capture software portfolio from Hexagon Geosystems. This is an unique opportunity to be among the first members of Hexagon's inaugural Customer Success team, working at the intersection of hardware and cloud solutions to shape how our customers experience digital reality.WHAT YOU'LL DOOwn the customer journey for your portfolio of DACH and Central European clients - guiding them from onboarding and adoption all the way through to forecasting renewal and expansion, ensuring every customer becomes a long-term success story.Shape how Customer Success is done at Hexagon by co-designing and refining key processes - from onboarding playbooks and health scoring models to renewal strategies and VoC programs.Launch flagship engagement initiatives like Customer Advisory Boards and customer reference stories that strengthen advocacy in your region and beyond.Collaborate across functions - working hand-in-hand with Sales, Marketing, Product, R&D, and Support to deliver a seamless, value-driven experience at every customer touchpoint.Turn data into action by tracking customer health, adoption trends, and business outcomes, driving proactive engagement and meaningful conversations with stakeholders at all levels.Build for scale - create templates, success metrics, and automation that make our CS motion more efficient and impactful across EMEA, and globally.Champion customer value by helping clients achieve measurable ROI from HxDR Reality Cloud Studio and our connected hardware-software ecosystem.Innovate through technology - explore and implement AI-tools and automations to enhance engagement, insights, and scalability as our CS team grows.WHO YOU ARE4-7 years of experience in Customer Success, Account Management, or Technical Post-Sales for complex B2B technology (SaaS, PaaS, or hardware+software environments).Experience in Reality Capture, laser scanning, ConTech, AEC, or geospatial industries – or strong interest in applying Customer Success best practices to these fields.Proven record of building/scaling Customer Success programs, including onboarding frameworks, adoption models, or feedback loops.Experience working with both SMB and Enterprise customers – comfortable adapting engagement style and cadence to the customer's maturity.Fluent in German and English, both written and spoken.Exceptional communicator and storyteller – confident presenting to both technical users and c-level decision-makers, translating complexity into clear business value.Analytical and data-driven, with the ability to interpret usage, NPS, and health metrics into meaningful insights and actions.Builder mentality – thrives in fast-evolving environments, enjoys creating structure from the ground up, and iterates until processes scale effectively.NICE TO HAVE'SBackground as a Technical Solutions Executive, Solution Engineer, or Implementation Specialist, combining technical fluency with customer-facing experience.Familiarity with Salesforce, Gainsight, or similar Customer Success and project management tools.Exposure to or curiosity about AI-driven Customer Success automation - leveraging technology to scale engagement, insights, and reporting.Additional European languages are a plus for working across diverse (mainly Central European) regions.WHY JOIN USBe part of the founding team shaping and scaling a brand-new Customer Success organization within one of Hexagon's most innovative divisions.Drive the strategy, not just execute it – your ideas, frameworks, and best practices will lay the foundation for Customer Success at Hexagon.Work at the forefront of digital reality, helping customers connect the physical and virtual worlds through cutting-edge technology.Ticket Restaurants (2420 euro net by year)Modern office in an attractive location in Barcelona (5 minutes walking from Sants Train Station)Friendly and international working environment with collaborative spirit. We have employees with +33 different nationalities in our Barcelona office. A diverse, inclusive, and innovative company culture where your ideas are valued.Flexibility that fits your lifestyle: hybrid working with freedom and autonomyApply if you're ready to help build something from the ground up - not just manage what already exists. You'll join a small, ambitious, and globally connected Customer Success team shaping how thousands of customers experience digital realityAt Hexagon, we work to be the place where a diverse mix of talented people want to come, to stay and do their best work. We know our company runs on the hard work and dedication of our passionate and creative employees, and that diversity of thought makes us better each day.