ITIL Change Management Specialist

We are looking for a ITIL Change Management Specialist to be part of our Nestlé Nespresso Digital and Tech Team. At Nespresso, our Digital & Tech teams are at the heart of our innovation journey, a space where we continue to invest, evolve, and grow.

Position Snapshot

• Location: Nespresso Hub, Barcelona. Spain.
• Type of Contract: Permanent.
• Type of work: Hybrid.
• Work Language: Fluent Business English.

The Role

Youwill manage the end-to-end change management process across the organization, ensuring that all changes to IT services and infrastructure are planned, executed, and delivered efficiently, minimizing risk and disruption to business operations.

You will leverage your strong understanding of ITIL principles and best practices, working closely with cross-functional teams and using your communication skills to align stakeholders throughout the change lifecycle.

As the Change Management Specialist, you will play a key role in safeguarding the stability and reliability of our Digital Tech environment, while also driving continuous improvement initiatives to evolve and strengthen our change management processes.

In This Role, You Will:

• Review and assess change requests, ensuring they are properly documented and aligned with business objectives.
• Conduct risk and impact assessments for proposed changes, identifying potential risks, mitigation strategies, and impacts on existing systems, services, and processes.
• Collaborate with stakeholders to plan, schedule, and coordinate changes across teams, ensuring required resources are available while minimizing disruption to services and operations.
• Maintain accurate end-to-end change documentation, including change requests, approvals, implementation plans, post-implementation reviews, and regular reporting on key metrics and trends.
• Identify opportunities for improvement within the Change Management framework and implement corrective actions to enhance efficiency and effectiveness.
• Ensure clear and consistent communication with stakeholders throughout the change lifecycle, providing status updates, visibility into impacts, and support in resolving issues or conflicts.

What We're Looking For:

• Bachelor's degree in Computer Sciences, Business or related fields, or equivalent experience
• ITIL4 Foundation certification is required
• 3+ years of relevant Change Management experience within a large-scale IT environment
• Solid understanding of IT infrastructure components, systems , and technologies
• Experience with IT Service Management (ITSM) tools such as ServiceNow, or JIRA
• Experience in the implementation and management of a CMDB
• Excellent analytical and problem-solving skills, with the ability to assess and mitigate risks associated with changes
• Effective communication and interpersonal skills, with the ability to collaborate with cross-functional teams and stakeholders
• Knowledge of Devops practices

We Offer You:

We offer more than just a job. We put people first and inspire you to become the best version of yourself.

• Great benefits including competitive salary and a comprehensive social benefits package. We have one of the most competitive pension plans on the market, as well as flexible remuneration with tax advantages: health insurance, restaurant card, mobility plan, etc.
• Personal and professional growth through ongoing training and constant career opportunities reflecting our conviction that people are our most important asset.
• Hybrid working environment with flexible working scheme. Our state-of-the-art campus is dog friendly and equipped with a medical center, canteen and areas to co-create network and chill
• Recreation activities such as yoga, Zumba, etc. and a wide range of volunteering activities.

The Hiring Process:

• Your Application: Submit your application and Talent Acquisition will review it (make sure your CV is in English as the hiring team is international).
• Interviews: Engage in three stages of interviews (Talent Acquisition, Hiring Manager, and Stakeholder Interview).
• Feedback: After interviews, we provide feedback to all candidates.
• Job Offer: Successful candidates will receive a formal offer.
• Onboarding: Prepare your onboarding journey and welcome you on your first day at Nespresso

About Nespresso

The Nespresso story began with a simple but revolutionary idea: enable anyone to create the perfect cup of espresso coffee.

Since 1986, Nespresso has redefined and revolutionized the way millions of people enjoy their coffee.

We are a Company committed with the Climate change and we aim to achieve carbon neutrality as soon as possible and net-zero GHG emissions by 2050 at the latest.

In 2019 we created the digital hub in Barcelona to offer the best customer experience and innovation to B2C and B2B channels.

We encourage the diversity of applicants across gender, age, ethnicity, nationality, sexual orientation, social background, religion or belief and disability.

People are at the heart of our success – all 14,000 of them. We actively cultivate diversity, inclusion and belonging in the workplace. We celebrate individuality, believing that your authenticity and uniqueness can help us to grow and thrive together

Step outside your comfort zone; share your ideas, way of thinking and working to make a difference to the world, every single day. You own a piece of the action – make it count.

Join Nestlé #beaforceforgood