Logistics Operations Specialist

The Logistics Specialist is responsible for the execution of all day-to-day logistics operations. This includes ensuring precise stock management, maintaining accurate documentation, and serving as the main operational point of contact with third-party logistics (3PL) partners. The role requires active support of the account team through the preparation of quotations and demands a high degree of autonomy, expertise, and problem-solving skills within logistics operations.

This is a demanding position within a fast-paced environment that calls for an individual who is committed, highly organized, and team-oriented. Attention to detail and strong organizational skills are essential. Success in this role depends on being process-driven, an effective problem solver, and always maintaining a solution-focused mindset.

Logistics coordination, documentation, system ownership & stock management

• Oversee end-to-end shipment execution with 3PL partners
• Manage all logistics, fulfilment, delivery operations, inventory, and order processing globally
• Ensure timely and accurate order fulfilment, shipping, and delivery
• Maintain orderly delivery status updates
• Address exceptions, delays, and complex logistics issues proactively
• Ensure shipments meet agreed service levels and deadlines
• Keep accurate records and reports to maintain data integrity and accessibility
• Ensure all logistics documentation is comprehensive, precise, and adheres to established internal procedures.
• Maintain transparent and dependable records related to logistics operations
• Assume responsibility for stock accuracy in logistics operations within internal systems
• Oversee stock levels, inventory movements, and address discrepancies
• Proactively assess risks associated with stock availability and logistics constraints

Quotations & commercial support

• Supply logistics data and quotes to the account team
• Coordinate with 3PL partners for pricing, lead times, and transport options
• Ensure proposals are accurate and practical

3PL partner management

• Serve as the primary point of contact for designated third-party logistics partners
• Oversee daily communications, address escalations, and resolve issues
• Assist with service level monitoring and foster ongoing improvements alongside partners

Process improvement & support to Ops leadership

• Identify operational gaps and inefficiencies within logistics workflows
• Propose and implement process improvements
• Serve as an operational partner to Ops leadership, offering valuable insights and suggestions
• Collaborate with other departments, including account management, operations, customer service, and finance, to ensure smooth and efficient operations
• Participate in client meetings as needed

• Bachelor's degree
• 5+ years of experience in logistics or supply chain
• Technical experience in global shipping & warehousing, duties and documentation
• Strong experience working with 3PL partners and logistics providers
• Proven ability to manage shipments autonomously and resolve complex issues
• Solid experience with stock/inventory management in systems
• Organizational, problem solving, solution-minded skills
• Excellent English verbal and written communication skills in a professional environment
• Excellent organizational abilities and time-management skills to manage multiple projects and prioritize tasks.
• Strong attention to detail
• Thrives under pressure
• Good time-management and prioritization skills to manage multiple projects
• Demonstrable Experience with office management tools (Outlook, Microsoft excel and Microsoft Teams, in particular)
• Great excel skills is a must
• Ability to work with other cultures (Adaptability)
• Experience supporting commercial or account teams
• Experience in fast-growing or complex operational environments

adm-Indicia is proud to be an equal opportunity employer and is committed to creating a diverse environment. We recruit, employ, develop, compensate, and promote regardless of race, religion, colour, national origin, sex, disability, age, veteran status, and other protected status as required by applicable law. Should you need any reasonable adjustments made to this application process, please don't hesitate to let us know.

As a next-generation brand activation agency, adm Indicia's purpose is to simplify our clients' below-the-line marketing, build sustainable ROI and engage their customers across the path to purchase. Everything we do is optimised through leading strategic capability and actioned through executional excellence.

We transform marketing compromise into a powerful co-promise, creating and activating meaningful brand experiences that drive ROI. Brands have had to juggle multiple agencies, struggle to see value in ever-increasing customer data, and deliver disconnected digital and physical experiences – just some of the compromise frustrating marketing for too long. With joined-up strategy, execution and seamless activation, our combined expertise means we can help brands deliver impact through every stage of the customer journey.

Founded in 1992, we have a global footprint with 46 offices in 33 countries, allowing us to deliver local activation of global strategies for brands across the world. Recognized with a platinum rating by EcoVadis for sustainability, we are experts at identifying the most impactful and sustainable solutions for over 800 brands around the globe.