Technical Service Representative

Job Description
The Technical Sales Representative is responsible for assisting the Area Sales Managers with calling on prospective customers/target accounts and evaluating and providing technical support to Key, New and Existing account customers.

Responsibilities

• Deliver exceptional customer quality and service.
• Provide technical support, plant audits, troubleshooting, and process optimization.
• Reduce customer complaints and resolve product issues effectively.
• Drive sales, margin growth, and volume expansion.
• Share competitive insights, new products, and market trends with Sales Managers.
• Offer expertise in wood, metal, and plastics coatings technology.
• Represent the company at industry seminars and trade shows.
• Manage product trials and support specification approvals for national accounts.
• Collaborate with labs on technical challenges and product development.
• Assist with equipment installation and line adjustments.
• Conduct technical training and application seminars for customers.
• Advise on paint specifications and inventory management.
• Train customers on product use and application techniques.
• Prepare samples and panels for sales presentations.
• Maintain accurate records of technical service issues for follow-up.

Qualifications

• Experienced Engineer / Technical Assistant in Industrial Paint Applications.
• Strong knowledge of the Spanish industrial wood coatings market.
• Proven track record in technical support for major accounts, including automated production lines.
• Solid understanding of coatings technology, curing processes, and application systems (robotic, autospray, vacuum, roller).
• Expertise in wood substrate coating technologies and exterior joinery coatings, including window design and application.
• Skilled in root-cause analysis and problem-solving for technical issues.
• Hands-on ability to spray all major coating technologies.
• Proficient with automatic color-matching systems and advanced application methods.
• Spanish/English

Travel requirements: up to 50%

About Us
At Sherwin-Williams, our purpose is to inspire and improve the world by coloring and protecting what matters. Our paints, coatings and innovative solutions make the places and spaces in our world brighter and stronger. Your skills, talent and passion make it possible to live this purpose, and for customers and our business to achieve great results. Sherwin-Williams is a place that takes its stability, growth and momentum and translates it to possibility for our people. Our people are behind the strength of our success, and we invest and support you in:

Life … with rewards, benefits and the flexibility to enhance your health and well-being

Career … with opportunities to learn, develop new skills and grow your contribution

Connection … with an inclusive team and commitment to our own and broader communities

It's all here for you... let's Create Your
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Eligibility to Work

You will need to provide proof of right to work. It is a condition of any offer of employment we make to you that you have the permission to work in the country for the role for which you are applying for.

Equal Opportunity Employer

An equal opportunity employer, all qualified applicants will receive consideration for employment and will not be discriminated against based on race, colour, religion or belief, gender, sexual orientation, gender identity, ethnic or national origin, disability, age pregnancy or maternity, marital or civil partner status, or any other protected characteristic prohibited by law.

Please be aware, Sherwin-Williams recruiting team members will never request a candidate to provide a payment, ask for financial information, or sensitive personal information like national identification numbers, date of birth, or bank account numbers during the application process.