Customer Service

hace 4 días

Madrid, Madrid, España Sonova International A tiempo completo

About the role

Formando parte del equipo de Atención al Cliente, serás el punto de contacto clave para nuestros clientes, gestionando sus necesidades de acuerdo con los procedimientos de la compañía y colaborando estrechamente con diferentes áreas internas. A cambio de tu orientación al cliente, habilidades de comunicación y capacidad de organización, encontrarás un entorno colaborativo que impulsa tu desarrollo profesional y la excelencia en el servicio.

More about the role

  • Atención telefónica para consultas, reclamaciones, incidencias y pedidos.
  • Gestión y procesamiento de abonos administrativos en el sistema.
  • Resolución de incidencias en coordinación con otros departamentos (logística, comercial, order entry, entre otros).
  • Soporte a los delegados comerciales en la gestión con clientes y coordinación de envíos de material.
  • Registro, seguimiento y resolución de incidencias en CRM (Salesforce), contribuyendo a la mejora continua.

More about you

  • Formación media o superior en Administracin Comercial o similar.
  • Experiencia mínima de 2 años en funciones administrativas generalistas y atención al cliente.
  • Excelentes habilidades de comunicación, con orientación al cliente y atención al detalle.
  • Capacidad para construir relaciones, trabajar en equipo y gestionar prioridades.
  • Persona organizada, proactiva y orientada a la resolución de problemas y objetivos.
  • Nivel de inglés B2.
  • Usuario/a medio de Office; conocimientos de SAP y CRM (Salesforce) valorables.

More about what we offer

As one of the world's leading hearing care providers headquartered in Switzerland, we're committed to building an inclusive culture. We want to create an environment where you can balance a successful career with your commitments and interests outside of work, through our flexible hybrid working model. We offer a wide range of training opportunities for both your professional and personal development, and there are exceptional growth opportunities with individual development plans.

For this vacancy only direct applications will be considered.

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