Customer Service Specialist

hace 2 semanas

Madrid, Madrid, España Beiersdorf S.A. (Spain) A tiempo completo
Your Tasks

As Customer Centricity is a core pillar of our Customer Service, this role focuses on delivering an exceptional service experience while driving automation and continuous improvement. Responsibilities include managing order entry through tools such as EDI, CRM, Esker, and Excel Upload, handling logistics incidents, correcting invoicing issues, and maintaining proactive communication with customers. The position also requires close collaboration with internal and external stakeholders, including Sales Representatives, Key Account Managers, Marketing, Finance, and Logistics teams.

Please note that this job covers for maternity leave.

Main challenges and responsibilities:

  • Providing our customers with the best level of service, increasingly relying on process automation.
  • Verifying the accuracy of the customer's orders and makes and communicates any corrections deemed necessary to ensure that all orders are accepted and entered correctly.
  • Answering customer inquiries relating to order status, shipping/delivery dates, and any additional questions that may arise.
  • Ensuring the correctly invoice process according to the commercial agreements.
  • Managing the credit notes timely.
  • Guaranteeing the KPI indicators.
Your Profile

Hard skills:

  • Bachelor's degree;
  • 2+ years of experience in customer service on similar positions or experience in logistics / supply chain;
  • Experience working with SAP, EDI, CRM, Esker, Excel Upload;
  • Interest in IT and new technologies (ex: ChatGPT, Power BI, CRM system, Esker);
  • Fluency in Spanish, professional working proficiency in English.

Soft skills:

  • Strong communication skills, both verbal and written;
  • Collaborative team player;
  • Analytical and problem solving skills;
  • Service and results orientation;
  • Positive atitude;
  • Proactivity, flexibility and a sense of ownership.

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