Customer Success Specialist

PropHero is an AI-driven marketplace transforming property investment. Backed by global VCs and founded by McKinsey alumni, we're expanding our team. Join our thriving, and flexible culture, surrounded by ambitious individuals driving change. At PropHero, we're making property investment as simple as shares or ETFs—be part of the future we're building

We are value-driven

BELIEVE:
We lead with passion and optimism, inspiring others to share in PropHero's vision and mission.

CONNECT:
We foster a one-team spirit with kindness, fairness, and integrity, making everyone feel valued and confident.

RAISING THE BAR:
We strive for excellence, innovate boldly, and invest in long-term success for our people and our business.

OWN IT:
We act as owners, putting customers first, making informed decisions, and maximizing every opportunity.

DELIVER
: We strive for impactful outcomes with rigor, accountability, and a relentless focus on execution.

Do these values resonate with you? Keep reading

How you will shape Prophero:

Setting goals and developing plans for business and revenue growth.

Engaging with new and existing clients to drive business expansion.

Creating and executing strategies to capture new market opportunities.

Developing and maintaining strong relationships with key client accounts.

Providing financial tools and insights to optimize client investment strategies.

Attracting and retaining high-value clients for sustainable growth.

What you will bring to our team:

Experience: 1+ years in account management and real state.

Proven track record in managing a portfolio of clients and driving business growth.

Education: Background in Finance, Business Administration, or a related field.

Advanced English, as all our teams are distributed globally and we use English for all internal communications.

Strong negotiation, communication, and interpersonal skills.

Proactive, adaptable, and able to work in a fast-paced, evolving environment.

Excellent organizational and project management abilities.

Ability to self-motivate and inspire others.

Willingness to travel as needed.

Tools: Familiarity with financial modeling tools and CRM platforms (HubSpot).

What can we offer you:

Growth Mindset

We believe in pushing boundaries and embracing challenges. Whether it's exploring new tools, improving processes, or taking on uncharted projects, we support a culture of curiosity and innovation where learning never stops.

:earth_americas: A Diverse, Collaborative Team

Join a global team that celebrates diversity and thrives on collaboration. With team members from all over the world, we bring together unique perspectives, ideas, and experiences to create meaningful impact and drive innovation.

:books: Continuous Learning & Development

No matter your background or field of study, you'll find endless opportunities to learn, grow, and contribute. Our open, transparent environment encourages the exchange of ideas, helping you unlock your full potential.

:star2: Career Growth in an Early-Stage Startup

Be part of a fast-growing startup with global ambitions. As we scale, so will your opportunities to take on more responsibility, shape our success, and advance your career.

:moneybag: Competitive Compensation Package

We value your contributions and offer a competitive economic package to match your impact.

Diversity Statement

At Prophero, we are committed to fostering an inclusive and equitable workplace where diverse perspectives and backgrounds are not only welcomed but celebrated. We believe that diversity drives innovation and empowers us to build stronger connections with our clients and communities.

Prophero is an equal opportunity employer and is dedicated to ensuring a hiring process free from discrimination based on race, ethnicity, gender, age, disability, religion, sexual orientation, or any other characteristic protected by law. Our mission is to create a workplace where everyone feels valued, supported, and empowered to achieve their full potential.