Customer Success Specialist

hace 5 días

Madrid, Madrid, España Winning A tiempo completo

At Winning Consulting, we are looking for a Customer Success Specialist (French-speaking) to join our teams at a major international bank. You will be part of the technical support team for a global supply chain finance platform, ensuring an excellent experience for suppliers and working closely with commercial and operations teams. Madrid Hybrid.

Responsibilities

  • Act as the main point of contact for French - speaking suppliers using the financing platform (onboarding, queries, follow-up).
  • Provide day-to-day support on the use of the platform: navigation, functionalities, incidents and FAQs.
  • Coordinate with internal technical and operations teams to resolve issues within agreed SLAs.
  • Support commercial teams in the roll-out of new programmes and in the management of existing portfolios.
  • Monitor activity and basic KPIs related to supplier usage and satisfaction.
  • Maintain and update user guides, FAQs and training materials for suppliers.
  • Assist with data checks, documentation and administrative tasks linked to programme management.
  • Proactively identify recurring issues and suggest improvements to processes and customer journeys.

Required Skills

  • 2+ years' experience in customer service roles, ideally in financial services or B2B environments.
  • Strong service orientation and experience dealing directly with external clients or suppliers.

    Nice to have experience in banking, payments, trade finance or supply chain finance.
  • Good command of office tools (Excel, Outlook, PowerPoint) and web-based platforms; ticketing experience is a plus.
  • Native French - Very good English - Spanish

About Winning Consulting

Winning Consulting supports clients with consulting, training, staffing and research, applying scientific thinking and proven methods to deliver measurable value in their digital andorganizationall transformations.

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