Service Desk
hace 8 horas
Puesto:
Service Desk
- Licenciatura en un campo relacionado o experiencia laboral equivalente.
- Experiencia mínima de 2 años en puestos similares.
- Español nativo.
- Inglés avanzado.
- Excelentes habilidades comunicativas, tanto orales como escritas.
- Orientación al cliente y capacidad de trabajo en equipo.
- Persona motivada, proactiva y acostumbrada a trabajar bajo procedimientos establecidos.
Ubicación:
San Blas-Canillejas, Madrid (Presencial)
Horario:
Turnos rotativos 24x7
Funciones Principales
- Brindar soporte técnico y resolución de problemas por correo electrónico, chat en vivo y llamadas.
- Gestionar incidencias y solicitudes de servicio utilizando ServiceNow.
- Escalar problemas según sea necesario para cumplir o superar los SLA del cliente.
- Seguir procedimientos establecidos y realizar tareas periódicas de manera organizada.
- Asegurar el cumplimiento de procesos y sistemas establecidos.
- Atender consultas técnicas estándar con un trato amable y cortés.
Tecnologías / Herramientas
- ServiceNow
- Conocimientos básicos de redes
- Conocimientos de ITIL
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