Service Desk
hace 1 día
Puesto:
Service Desk
- Licenciatura en un campo relacionado o experiencia laboral equivalente.
- Experiencia mínima de 2 años en puestos similares.
- Español nativo.
- Inglés avanzado.
- Excelentes habilidades comunicativas, tanto orales como escritas.
- Orientación al cliente y capacidad de trabajo en equipo.
- Persona motivada, proactiva y acostumbrada a trabajar bajo procedimientos establecidos.
Ubicación:
San Blas-Canillejas, Madrid (Presencial)
Horario:
Turnos rotativos 24x7
Funciones Principales
- Brindar soporte técnico y resolución de problemas por correo electrónico, chat en vivo y llamadas.
- Gestionar incidencias y solicitudes de servicio utilizando ServiceNow.
- Escalar problemas según sea necesario para cumplir o superar los SLA del cliente.
- Seguir procedimientos establecidos y realizar tareas periódicas de manera organizada.
- Asegurar el cumplimiento de procesos y sistemas establecidos.
- Atender consultas técnicas estándar con un trato amable y cortés.
Tecnologías / Herramientas
- ServiceNow
- Conocimientos básicos de redes
- Conocimientos de ITIL
-
Service Desk Agent
hace 2 semanas
Madrid, Madrid, España ServiClients A tiempo completoSpainPublished on 30/12/2025Ref. F2512301Number of vacancies: 1We are looking to hire a Service Desk Technician to join a dynamic and international technological environment. The selected candidate will actively participate in incident management and resolution, ensuring compliance with service levels and collaborating with various technical teams to drive...
-
Técnico/a Service Desk – Soporte IT
hace 1 día
Madrid, Madrid, España Grupo TECDATA Engineering A tiempo completoOferta: Técnico/a Service Desk – Soporte ITUbicación: San Blas-Canillejas, Madrid (Presencial)Horario: Turnos rotativos 24x7Incorporación: InmediataDescripción Del PuestoBuscamos una persona dinámica, proactiva y orientada al cliente para unirse a nuestro equipo de Service Desk. La misión principal será brindar soporte técnico y resolver...
-
IT Service Desk Incident Coordinator
hace 1 día
Madrid, Madrid, España BNP Paribas A tiempo completoGROUP BNP PARIBASBNP Paribas Group is the top bank in the European Union and a major international banking establishment. It has close to 185,000 employees in 65 countries. In Spain we are more than 5,100 employees within 13 business lines.SPAIN IT PRODUCTIONSpain IT Production organization consists of CIB ITO & ITG IT Platforms and is responsible for...
-
Front Desk Manager
hace 1 día
Madrid, Madrid, España IHG A tiempo completoWhat's the job? As Front Desk Manager, you will be responsible for supervising the Front Office team, ensuring the service is on point and solving any issue reported by the team. You'll report to the Rooms Division Manager. Your day-to-day Supervise daily Front Desk operations, ensuring a smooth experience during check-ins, check-outs, and guest stays. ...
-
Front Desk Officer
hace 7 días
Madrid, Madrid, España Hotel101 Global A tiempo completoLocation:Hotel101 MadridDepartment:Hotel OperationsEmployment:Type: Full-TimeAbout Us:In the Philippines, hospitality is a way of life, rooted in warmth, sincerity, and genuine care that makes guests feel at home. This unique Filipino spirit inspires Hotel101 Global, the first Filipino global hotel brand, sharing our culture of connection and comfort...
-
Service Front Desk Major Incident Manager
hace 1 semana
Madrid, Madrid, España Kyndryl A tiempo completoWho We AreAt Kyndryl, we design, build, manage and modernize the mission-critical technology systems that the world depends on every day. So why work at Kyndryl? We are always moving forward – always pushing ourselves to go further in our efforts to build a more equitable, inclusive world for our employees, our customers and our communities.The RoleService...
-
Service Front Desk Major Incident Manager
hace 1 semana
Madrid, Madrid, España Kyndryl A tiempo completoWho We AreAt Kyndryl, we design, build, manage and modernize the mission-critical technology systems that the world depends on every day. So why work at Kyndryl? We are always moving forward – always pushing ourselves to go further in our efforts to build a more equitable, inclusive world for our employees, our customers and our communities.The RoleService...
-
IT Service Delivery Manager
hace 1 día
Madrid, Madrid, España Sulzer A tiempo completoGF_IT-E484IT Service Delivery Manager - Full Time - Madrid, SpainSulzer is a leading engineering company with a proud heritage of innovation. Join our global team to grow your expertise and develop innovative solutions that enable a prosperous and more sustainable society.Sulzer is transforming its IT operating model to better meet business needs and achieve...
-
Careers: IT Service Delivery Manager
hace 1 día
Madrid, Madrid, España Sulzer A tiempo completoGF_IT-E484IT Service Delivery Manager - Full Time - Madrid, SpainSulzer is a leading engineering company with a proud heritage of innovation. Join our global team to grow your expertise and develop innovative solutions that enable a prosperous and more sustainable society. Sulzer is transforming its IT operating model to better meet business needs and...
-
Deal Desk Analyst
hace 7 días
Madrid, Madrid, España Confluent A tiempo completoWe're not just building better tech. We're rewriting how data moves and what the world can do with it. With Confluent, data doesn't sit still. Our platform puts information in motion, streaming in near real-time so companies can react faster, build smarter, and deliver experiences as dynamic as the world around them.It takes a certain kind of person to join...