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Front Desk Officer

hace 2 semanas

Madrid, Madrid, España Hotel101 Global A tiempo completo

Location:
Hotel101 Madrid

Department:
Hotel Operations

Employment:
Type: Full-Time

About Us:

In the Philippines, hospitality is a way of life, rooted in warmth, sincerity, and genuine care that makes guests feel at home. This unique Filipino spirit inspires Hotel101 Global, the first Filipino global hotel brand, sharing our culture of connection and comfort worldwide.

Listed on Nasdaq under the ticker "HBNB," we are proud to bring Filipino hospitality to the global stage.

Our innovative "condotel" model combines real estate and hospitality, offering consistent quality through our HappyRoom standard, powered by efficient, tech-driven operations.

For more information, visit

Job Summary:

The Front Desk Officer serves as the first point of contact for guests at Hotel101 Madrid and plays a critical role in delivering an exceptional guest experience. This role requires a service-oriented, detail-focused professional who is highly organized, proactive, and knowledgeable about hotel facilities, services, and local information. The Front Desk Officer ensures smooth front office operations by handling guest check-ins and check-outs, responding to inquiries efficiently, and upholding Hotel101's service standards at all times.

Key Responsibilities:


• Welcome guests warmly and professionally, ensuring a positive first and last impression


• Perform check-in and check-out procedures accurately and efficiently


• Handle guest inquiries, requests, and concerns promptly with a high level of professionalism and discretion


• Maintain thorough knowledge of hotel facilities, services, policies, and local attractions to assist guests effectively


• Coordinate with housekeeping, maintenance, and other departments to ensure guest needs are met


• Process reservations, room assignments, and payments in accordance with hotel procedures


• Maintain accurate guest records and ensure proper documentation is completed


• Handle cash, credit card transactions, and billing inquiries responsibly


• Ensure the front desk area is organized, presentable, and compliant with hotel standards.


• 
Adhere to all security, safety, and data privacy policies

Qualifications:


• Proven experience in a front desk, guest services, or customer service role, preferably in the

hospitality industry


• Excellent customer service and interpersonal skills


• Strong attention to detail with the ability to multitask in a fast-paced environment


• Highly organized, proactive, and dependable


• Strong verbal and written communication skills
• Ability to remain calm and professional when handling guest concerns or high-pressure situations


• Familiarity with hotel management systems is an advantage


• Flexibility to work shifts, including weekends and public holidays


• Fluency in Spanish is required; additional languages (especially English) are an advantage

How to Apply

  • Send your CV to 
    with the subject line:
    "Front Desk Officer – [Your Name]"
    .
  • Notes: Right to work in Spain required. Background/reference checks may be conducted. Data will be processed in accordance with Hotel101 Global's privacy policy.