Técnico o Técnica de atención al usuario del Área de Infraestructuras y Servicios General

General information

Reference: 25FUBPTGASAISGTCTCI17369

Type: New appointment

Title: Técnico o Técnica de atención al usuario del Área de Infraestructuras y Servicios General

Type of position: FUB

#Tipologia#: PTGAS

Academic year:

Call start:

Call end:

Main unit or service:

Description of the post

Description:

UVic-UCC is a young and very dynamic university in Central Catalonia, with a special commitment to quality teaching, innovative research and internationalization.

El Área de Infraestructuras y Servicios Generales se ocupa de la gestión de las infraestructuras y nuevas instalaciones; los servicios logísticos de conserjería y mantenimiento; de la atención al usuario, tanto presencialmente como telefónicamente; y otros servicios generales relacionados con la eficiencia y la sostenibilidad de los equipamientos.

Functions and duties:

• Personalized service at the counter: students, PDI, PAS and external staff; Provide the requested information, channel it or refer it to the relevant authorities.
• Telephone support to the Telephone Service.
• Management of couriers, parcels and external and internal mail.
• Management of space reservations and the organization of events.
• Control and review of the first aid kit.
• Management of lost objects.
• Management of keys and cards for the spaces.
• Assume the functions that may appear linked to the Infrastructure and General Services Area and that are delegated to you by your Manager and/or Director.
• Collaborate in the detection of concierge and maintenance tasks, entering tasks and controlling them in the management platform.
• Assume the functions set out in the Self-Protection Plan.
• Carry out basic management tasks in the Infrastructure and General Services Area.
• Be part of a team with rotation capacity and adaptability to the different jobs in the Infrastructure and General Services Area (Public Service).
• Collaborate and help colleagues in the area in carrying out their tasks

Requirements

Decree on the approval of qualifications of teaching and research staff, and professional service staff

According to Spanish Royal Decree 889/2022 (Reial Decret 889/2022), official recognition of qualifications issued abroad may grant access to regulated professions in Spain.

If you apply for a teaching and research staff (PDI) or 100% research staff (PI) post, and do not have official recognition of the qualification required in the call, you should submit a declaration of equivalence, together with a Spanish translation of your degree certificate. You can also submit your equivalence declaration application, undertaking to submit the official equivalence declaration within 3 years. (Non-compliance will lead to termination of your employment contract, in accordance with Article 49b of Spanish Royal Decree 2/2015 of 23 October, approving the revised text of the Workers' Statute.)

If you apply for a professional service staff post (PTGAS) without official recognition of the university degree required in the call, you should submit a declaration of equivalence, together with a Spanish translation of your degree certificate. You can also submit an equivalence declaration application, undertaking to submit the official equivalence declaration within 3 years. (Non-compliance will lead to termination of your employment contract, in accordance with Article 49b of Spanish Royal Decree 2/2015 of 23 October, approving the revised text of the Workers' Statute.) If you submit a non-university qualification, you should submit an official recognition certificate, conforming to the specific regulations for your country of origin.

Title

Ciclo Formativo de Grado Medio en el ámbito de la administración o afines

Certification of Level C1 in Catalan or commitment to obtain it.

Accreditation of Level B2 English or commitment to obtain it.

Experience in relation to the workplace

Experience in communication and public relations

User-level computer knowledge (Word, Excel, databases, etc.)

Knowledge of French

Average level in the use of digital tools

Other requirements

Merits

• Experience in receptionist, telephone operator and direct customer service tasks.
• Ability to relate and work in a team.
• Responsible, dynamic and pleasant person.
• Accreditation of higher education in other related areas (administrative management, marketing, communication, etc.) will be positively valued.
• Residence in the area will be valued.

Competencies

ATTITUDE:

Initiative

Success orientation

Planning and organisation

Concern for order and quality

TEAM MANAGEMENT:

Teamwork and cooperation

PERSONAL SKILLS:

Self-confidence

Self-control

Organisation

Flexibility and change management

INFLUENCING:

Communication

Empathy

User orientation

THOUGHT:

Learning and use of knowledge

This job offer includes

Inclusion in the professional group Management and administrative and service staff (PTGAS)

Type of contract: permanent

Total work: full-time

Gross salary: 25.317,75 €

Horario partido de mañanas y tardes

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