Customer Service Specialist

hace 2 semanas

Sant Cugat, Barcelona, España Paulig Group A tiempo completo

At Paulig, we believe every meal counts.  As an international player in the food and beverage industry and as a house of iconic brands, we can make an impact that counts – and careers that matter. 

We are now seeking a Customer Service Specialist to help us further building the future of food. You will be based in Barcelona, Spain and report to the Customer Service Team Lead.  

In this role you will have the opportunity to work to ensure the process of order management from receipt to invoicing. 

What you will do :  

Handle customer orders, ensuring timely and accurate delivery with excellent service 

Ensure a fluent Order to Cash process, deaingl with orders from its reception to its invoicing, including credits and debits when necessary. 

Coordinate information flow between internal and customers, supplying the information needed to maintain and improve the Service Level. 

Be a link between customer and planning 

Create and handle Non Conformances (customer claims) and make sure the answer to the customer is sent complete and on-time. 

Closely collaborate and support other relevant Paulig teams like logistics, planning, finance, sales... 

Handle stock and update OOS (Out Of Stock) for an accureate stocks level information. 

Continuously develop the processes and way of working to increase efficiency 

What we expect from you:  

You would be a great fit if your background and experience would look like this 

Experience in customer service and logistics  

Advanced level Office knowledge 

Fluency in English on a professional level, both oral and written, any other language is a plus 

We appreciate  

Service mindset, proactive, ability work in teams, flexibility, and resilience to change 

Experience in Microsoft AX and Sales Force CRM is considered as advantage  

At Paulig, we value every person as an individual and a professional and expect the same from you. Like us, you strive for excellence in everything you do. You enjoy working with people with different backgrounds and are relationship oriented. The ability to cooperate and communicate with others is a key for success in this role.   

What we offer:  

You will be a part of a passionate, international team working as visionaries of the food industry. 

At Paulig, everyone has a role to play in building a healthier, more sustainable food culture and enable the future of food.  

 
More information and how to apply: 

We look forward receiving your applications as soon as possible. We do ongoing selection of candidates during the application period and might start interviews before the last application date, so don't hesitate to submit your application if you're interested.  

If you have any questions about the role or the recruitment process, please reach out to Customer Service Team Lead Cristina Cano. 

Want to learn more about working for Paulig and what we offer? Read more on  

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