Customer Operations Specialist

Giesecke+Devrient is a global company that offers security technologies, both in the physical and digital world. Every day, billions of people benefit from G+D innovations in their personal and business lives. We develop, manufacture, and distribute products and solutions for the safeguarding of payment processes, identities, connectivity, and data.

At G+D Mobile Security, the world leader in secure telecommunications systems via SIM / eSIM, we are looking for a Customer Operations Specialist to join our international team in Barcelona. This is an exciting opportunity for a customer service–oriented professional who thrives in a dynamic environment and wants to contribute to delivering excellence in the entire Order-to-Cash process.

• Manage and process customer orders and renewals accurately and efficiently. 
• Ensure smooth execution of the Order-to-Cash (OTC) cycle, from order entry to invoicing. 
• Act as the main point of contact between customers and internal stakeholders (Sales, Purchasing, Shipping, Technical Support). 
• Provide proactive communication and problem resolution to ensure customer satisfaction. 
• Collaborate closely with global Customer Operations teams to ensure alignment and consistency. 
• Collect and maintain accurate master data from Salesforce, SAP S/4Hana, and other sources (emails, spreadsheets, Teams). 
• Support the Head of Customer Operations and contribute to team initiatives. 
• Ensure compliance with internal processes and company policies.Required Knowledge and Skills: 

• Proven experience in international customer service or order management.
• Strong problem-solving mindset, with the ability to work independently and as part of a team.
• Solid knowledge of SAP ECC or SAP S/4Hana (Order Entry and Invoicing).
• Excellent communication skills (written and spoken), with active listening and attention to detail.
• Proficiency in English (written and spoken).
• Intermediate level of French and/or Italian.
• Knowledge of export processes is a plus.
• Flexibility, openness to change, and eagerness to learn.

• Bachelor's or Master's degree in Business Administration or related field.

• Culture and diversity: Join a people oriented environment with different nationalities and a great team spirit, flat hierarchies (everyone speaks to everyone). Equal Opportunity Employer and LGBT+ friendly.
• Global Collaboration: Work collaboratively with stakeholders around the globe.
• Career Development: Benefit from continuous training, coaching, and talent development programs.
• Social Benefits: flexible compensation (transport tickets, training, private insurance), etc.
• Canteen: take a break with our breakfast and lunch service: chose between a wild range of menus, salad desk, and sandwiches service. Nicely prices
• Work-Life Balance: Flexible working hours with the option for remote work (M-Th 8.30 – 17.30 and Fri 8.30 – 15.30; 3 days of remote work).
• Location: Sant Joan Despí. Easy communication by public transport.

The personal data you provide will be processed to manage your application in accordance with the GDPR and our Privacy Policy, available at Data Privacy | G+D.

$$ Somos una empresa comprometida con la igualdad de oportunidades. Fomentamos la diversidad en todas sus formas y cultivamos un entorno de trabajo inclusivo, libre de prejuicios, discriminación y acoso, donde todas las personas empleadas se sientan valoradas y parte de la comunidad. Damos la bienvenida a todas las candidaturas, independientemente de su sexo, edad, raza, origen étnico, procedencia social y cultural, religión, discapacidad u orientación sexual. 

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