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Customer Care based in ATHENS
hace 2 semanas
Position: Customer Care Representative - MUST BE LOCATED IN ATHENS (the company provides financial support for relocation)
Overview:
We are seeking a highly motivated and customer-oriented individual to join our team as a Customer Care Representative. The ideal candidate will have excellent communication skills, a positive attitude, and a strong passion for providing exceptional customer service.
Key Responsibilities:
- Respond to customer inquiries and provide timely and accurate information via phone, email, and chat
- Handle and resolve customer complaints and issues in a professional and efficient manner
- Build and maintain strong relationships with customers by understanding their needs and providing personalized solutions
- Collaborate with other departments to ensure customer satisfaction and resolve any complex issues
- Keep accurate records of customer interactions and transactions
- Continuously strive to improve the customer experience by identifying areas for improvement and providing feedback to the team
- Stay up-to-date with company products, services, and policies to provide accurate information to customers
- Meet and exceed performance targets, including customer satisfaction, productivity, and quality metrics
Qualifications:
- Proficiency in English and Spanish
- High school diploma or equivalent; college degree preferred
- Excellent communication skills, both written and verbal, in English and Spanish
- Strong problem-solving and decision-making abilities
- Ability to work in a fast-paced environment and handle multiple tasks simultaneously
- Proficient in using computer systems and software, with the ability to learn new systems quickly
- Positive attitude and a passion for providing exceptional customer service
- Flexibility to work on a rotating schedule, including weekends and holidays if needed
Benefits:
- Competitive salary and benefits package (monthly, quarterly and more type of bonus)
- Opportunities for career growth and development within the company
- Dynamic and multicultural work environment
- On-the-job training and support from a team of experienced professionals
If you are a dedicated and customer-focused individual looking for a challenging and rewarding career opportunity, we would love to hear from you. Apply now to join our team as a Customer Care Representative.
