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Customer Care Specialist
hace 3 horas
Grow- is working with a BPO with great employee satisfaction ratings to find experienced German-speaking Customer Care Specialists to work remotely in Croatia. The successful candidates would support customers of financial services company.
Position: Customer Care Specialist with German
Location: Remote/work from home in Croatia
Employment type: Full-time
DUTIES AND RESPONSIBILITIES:
- Deliver exceptional customer service by promptly addressing customer inquiries, resolving issues efficiently, and ensuring overall customer satisfaction
- Research and provide accurate and timely responses to inquiries coming through phone, email, and live chat support channels
- Navigate internal and external documentation and resources to provide world-class service
- Identify and escalate priority or unresolved issues to appropriate internal teams
- Route calls to the appropriate resources when necessary and document all customer interaction information according to standard operating procedures
- Identify, troubleshoot, and communicate emerging trends and patterns in accomplished issues
- Strive for high-standard customer satisfaction and experience and ensure that all calls are handled professionally based on the quality guidelines set by the client
- Adhere to established protocols, KPIs, guidelines, and company policies to ensure consistent and standardized delivery of customer service
- Foster a collaborative work environment by engaging with team members, supervisors, and other departments to resolve customer issues, share knowledge, and contribute to a positive team atmosphere.
REQUIREMENTS:
- System knowledge: Very good user knowledge of common PC applications
- Communicative knowledge / social skills / soft skills: Very good knowledge of German (at least C1 level);
- Good ability to express yourself verbally and in writing in German
- Flexibility, friendliness, resilience, independence, reliability
- Skilled conversation skills, linguistic fluency, understandable pronunciation in German
- Good communication and teamwork skills
- Expertise: Basic credit card-specific knowledge desirable
OFFER:
- Excellent remuneration package based on experience, skills and performance
- Indefinite contract
- Private health and life insurance
- Fully remote work from Croatia
- A dynamic and creative team with a positive and friendly atmosphere
- Good work environment - the employer can show off great reviews from their employees
- Guidance and tools to reach your full potential.
