Customer Care Specialist

hace 7 horas

Barcelona, Barcelona, España Grow-Talent A tiempo completo


Grow- is working with a BPO with great employee satisfaction ratings to find experienced German-speaking Customer Care Specialists to work remotely in Croatia. The successful candidates would support customers of financial services company.

Position: Customer Care Specialist with German

Location: Remote/work from home in Croatia

Employment type: Full-time

DUTIES AND RESPONSIBILITIES:

  • Deliver exceptional customer service by promptly addressing customer inquiries, resolving issues efficiently, and ensuring overall customer satisfaction
  • Research and provide accurate and timely responses to inquiries coming through phone, email, and live chat support channels
  • Navigate internal and external documentation and resources to provide world-class service
  • Identify and escalate priority or unresolved issues to appropriate internal teams
  • Route calls to the appropriate resources when necessary and document all customer interaction information according to standard operating procedures
  • Identify, troubleshoot, and communicate emerging trends and patterns in accomplished issues
  • Strive for high-standard customer satisfaction and experience and ensure that all calls are handled professionally based on the quality guidelines set by the client
  • Adhere to established protocols, KPIs, guidelines, and company policies to ensure consistent and standardized delivery of customer service
  • Foster a collaborative work environment by engaging with team members, supervisors, and other departments to resolve customer issues, share knowledge, and contribute to a positive team atmosphere.

REQUIREMENTS:

  • System knowledge: Very good user knowledge of common PC applications
  • Communicative knowledge / social skills / soft skills: Very good knowledge of German (at least C1 level);
  • Good ability to express yourself verbally and in writing in German
  • Flexibility, friendliness, resilience, independence, reliability
  • Skilled conversation skills, linguistic fluency, understandable pronunciation in German
  • Good communication and teamwork skills
  • Expertise: Basic credit card-specific knowledge desirable

OFFER:

  • Excellent remuneration package based on experience, skills and performance
  • Indefinite contract
  • Private health and life insurance
  • Fully remote work from Croatia
  • A dynamic and creative team with a positive and friendly atmosphere
  • Good work environment - the employer can show off great reviews from their employees
  • Guidance and tools to reach your full potential.

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