Customer Care Specialist

hace 12 horas

Barcelona, Barcelona, España Between Technology A tiempo completo

At BETWEEN, we invest in the best talent within the technology sector. We engage in a wide variety of cutting-edge projects, working with the latest technologies. Currently, at BETWEEN, we have a team of over 1000 people.

We work in areas such as BI, IoT, Big Data, and R&D. In the Operations area, we implement projects related to Service Desk, IT Infrastructures, and Cloud projects, among others.

We are looking for a
bilingual Spanish–English profile
to strengthen our
Internal Care team in Barcelona
What will I do? These will be your main functions:

  • Reply to negative reviews.
  • Handle escalated customer care claims.
  • Provide reassurance on email channel and social media.

Benefits You'll Have At Your Workplace

  • 8:30-9h to 17:30-18h schedule, with 1h lunch break (40h/week).
  • Remote working 2 days/week.

If you are a BETWEENER, you will receive these benefits as well:

  • Health Insurance with Sanitas
  • Training Opportunities: Languages, Certifications, Bootcamps, and much more
  • Plenty of Events: BETWEEN Night, Padel Tournament, and more
  • Flexible Compensation Plan (restaurant, transportation, childcare)
  • Referral and Talent Validation Incentives

At BETWEEN, equal opportunities are one of our values. Our commitment is to hire the best talent regardless of race, religion, gender, age, and people with other abilities, and to promote their professional and personal development.

Requirements
Requirements:

  • Fluent / bilingual level of Spanish and English (spoken and written).
  • Based in Barcelona or nearby with availability to work in a hybrid model.
  • Clear customer orientation and excellent communication skills.
  • Proactive mindset, eager to learn, and ready to bring value to a dynamic environment.
  • Being a Geek is a must Extremely curious about technology and/or the repair/refurbishment industry.

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