Empleos actuales relacionados con Customer Care Tooling Specialist - Barcelona, Barcelona - Perk

  • Customer Care Specialist

    hace 2 semanas

    Barcelona, Barcelona, España Grow-Talent A tiempo completo

    Grow- is working with a BPO with great employee satisfaction ratings to find experienced German-speaking Customer Care Specialists to work remotely in Croatia. The successful candidates would support customers of financial services company. Position: Customer Care Specialist with GermanLocation: Remote/work from home in CroatiaEmployment type:...

  • Customer Care Specialist

    hace 1 semana

    Barcelona, Barcelona, España Qualifio A tiempo completo

    Job DescriptionJoin our team as a Customer Care Specialist and become an expert in marketing activation within the QNTM Group.About QNTM: QNTM is a European group offering an innovative suite of cutting-edge marketing technology products. Our customer service department specialises in supporting marketing activation platforms.Based inBarcelona,our office...

  • Customer Care Specialist

    hace 1 semana

    Barcelona, Barcelona, España Amenitiz A tiempo completo

    At Amenitiz, we're on a mission to simplify hospitality management, whether it's in the bustling streets of Paris or the serene Uyuni Salt Flats of Bolivia.Empowering over 14,000 hoteliers worldwide, we're more than just another SaaS scale-up—we're revolutionizing one of the world's oldest industries. With over $50 million raised from top-tier VCs who back...

  • Customer Care Specialist

    hace 1 semana

    Barcelona, Barcelona, España Amenitiz A tiempo completo

    At Amenitiz, we're on a mission to simplify hospitality management, whether it's in the bustling streets of Paris or the serene Uyuni Salt Flats of Bolivia.Empowering over 14,000 hoteliers worldwide, we're more than just another SaaS scale-up—we're revolutionizing one of the world's oldest industries. With over $50 million raised from top-tier VCs who back...

  • Customer Care Specialist

    hace 1 semana

    Barcelona, Barcelona, España Amenitiz A tiempo completo

    At Amenitiz, we're on a mission to simplify hospitality management, whether it's in the bustling streets of Paris or the serene Uyuni Salt Flats of Bolivia.Empowering over 14,000 hoteliers worldwide, we're more than just another SaaS scale-up—we're revolutionizing one of the world's oldest industries. With over $50 million raised from top-tier VCs who back...

  • Travel Customer Care Specialist

    hace 1 semana

    Barcelona, Barcelona, España Xperience Xscape Travels A tiempo completo

    Job Description: As a Travel Customer Care Specialist, you'll support travelers through every stage of their journey. From helping them plan to keeping them informed, to ensuring their trip runs smoothly, you'll be their trusted point of contact. At Xperience Xscape Travels in the United States, we take pride in offering thoughtful, high-quality service that...

  • Customer Care Specialist

    hace 2 semanas

    Barcelona, Barcelona, España Last A tiempo completo

    ¿Eres de los que cree que una experiencia WOW puede cambiarlo todo?¿Te emociona mejorar procesos, acompañar clientes y trabajar en equipo para crear impacto real?En LAST APP (sí, esa que ya está en restaurantes ), estamos buscando a alguien que quiera serlareferenciaen experiencia del cliente: Master del Onboarding Coach del equipo de Care Guardián de...

  • Customer Care Specialist

    hace 2 semanas

    Barcelona, Barcelona, España Between Technology A tiempo completo

    At BETWEEN, we invest in the best talent within the technology sector. We engage in a wide variety of cutting-edge projects, working with the latest technologies. Currently, at BETWEEN, we have a team of over 1000 people.We work in areas such as BI, IoT, Big Data, and R&D. In the Operations area, we implement projects related to Service Desk, IT...

  • Customer Care Specialist

    hace 7 días

    Barcelona, Barcelona, España Skello A tiempo completo

    Skello en breveEn Skello, desarrollamos la solución de RRHH de referencia para planificar y gestionar a los equipos operativos. En Europa, los equipos operativos representan el 50 % de la fuerza laboral, pero solo el 20 % de las soluciones digitales están realmente pensadas para ellos. Skello nació para cubrir esta carencia: una plataforma colaborativa e...

  • Customer Care Specialist

    hace 7 días

    Barcelona, Barcelona, España Lucca A tiempo completo

    Description Du Poste 1 an d'expérience minimum dans la relation client Bac +5 minimum Salaire prévu entre 28K€ et 33K€ fixes bruts par an Barcelona - Wojo Poblenou, Carrer de Sancho Ávila, 65 Présentiel ou hybride (2 jours de télétravail par semaine) Lucca is getting global For this job, the level required in English is C1 (listening and...

Customer Care Tooling Specialist

hace 2 semanas

Barcelona, Barcelona, España Perk A tiempo completo

About Us
Perk (formerly TravelPerk) is the intelligent platform for travel and spend management. Built to tackle the time-consuming, manual work that gets in the way of real work, our tools automate everything from travel bookings to expenses, invoice processing, and more. By eliminating this shadow work that wastes hours, erodes morale, and saps innovation, we're on a mission to power real work, with real impact.

We're trusted by more than 10,000 companies worldwide, including Wise, On Running, Breitling, and Fabletics, and we're tackling the 7 hours of lost productivity per employee each week, a $1.7 trillion problem.

Founded in 2015, Perk has grown into a global company of more than 1,800 people across 12 offices globally, with headquarters in London and Boston. We combine innovation, control, and simplicity to transform how businesses work and how people feel at work.

At Perk, we're driven by our values, like being an owner, delivering a 7-star experience, and working as one team. We value curiosity, purpose, and mindset, not just knowledge, to unlock the power in your potential. Our talent team brings together leading minds from the travel and SaaS industries, representing over 70 countries. If you're excited about having a real impact and shaping how millions of people experience work, we'd love you on the team.

Visit to learn more.

Join us at the heart of customer excellence.

As our Customer Care (CC) Tooling Specialist, you'll be the driving force behind the systems and tools that empower our customer care teams to deliver world-class service. You'll own, optimize, and innovate across our key platforms including Zendesk, Zapier, and Airtable ensuring every workflow runs like clockwork and every customer experience feels effortless.

This is a role for a tech-savvy problem solver who thrives on making things work better faster, smarter, and with a measurable impact. If you love bridging the gap between people and technology, this is your stage.

What You'll Do

  • Be the Zendesk Champion: Drive the evolution of our Zendesk ecosystem from process design to advanced automation unlocking new capabilities that elevate our support experience.
  • Lead Innovation: Partner with teams across Customer Care, Vendor Ops, and Workforce Management to bring bold ideas to life.
  • Optimize Workflows: Design, configure, and fine-tune triggers, automations, and workflows that boost efficiency and clarity.
  • Launch and Integrate: Coordinate the rollout of new tools, features, and integrations that streamline operations across our customer ecosystem.
  • Keep It Running Smoothly: Troubleshoot issues, manage user access, and ensure our systems are always performing at their best.
  • Champion Continuous Improvement: Document best practices, lessons learned, and process enhancements that raise the bar every time.
  • Empower the Team: Support leaders and agents alike by simplifying complexity and fostering operational excellence.

What You'll Bring

  • 2+ years of experience in tooling, systems, or application administration.
  • Proven expertise with Zendesk (administration, configuration, and integrations).
  • Strong analytical, communication, and collaboration skills.
  • Ability to translate business needs into elegant technical solutions.
  • Comfort with change — you thrive in fast-moving environments where experimentation leads to progress.
  • A passion for automation, optimization, and exceptional customer experiences.
  • Self-motivation and a keen eye for detail you don't just fix problems, you anticipate them.

Bonus Skills

  • Familiarity with coding or scripting languages (e.g., JavaScript, Python, or SQL).
  • Experience in Customer Care or support operations.
  • Prior exposure to automation platforms like Zapier, Make, or Workato.

Why You'll Love It Here

You won't just manage tools — you'll shape the future of how we care for our customers. You'll collaborate with passionate teams, see your ideas come to life fast, and make a tangible difference in how thousands of customer interactions unfold every day.

What We Offer

  • Receive competitive compensation and equity ownership in Perk
  • Rest and recharge with our generous allocation of vacation days plus public holidays
  • Take control of your physical health with your choice of private healthcare or a gym allowance
  • Know that your loved ones are protected financially through your Life Insurance if the worst were to happen
  • Join our unforgettable Perk events, including our spectacular annual summer party
  • Always feel supported with Spring Health, our market-leading wellbeing partner, providing fast, comprehensive access to 12x therapy and 12x coaching sessions for you and your loved ones
  • Make your money go further with our flexible compensation plan
  • Focus on your family with 17 weeks' paid parental leave during your child's first year
  • Contribute to your community with 16 paid hours per year to spend volunteering for your dearest charitable causes
  • Broaden your horizons with up to 20 "Work from Anywhere" days per year
  • Nurture your language skills with in real-life English, Spanish and Catalan lessons
  • Follow your passions and take a four-week, fully paid sabbatical once you reach 5 years
  • Let us help you move to one of our hubs with relocation support

How We Work
At Perk, we take an IRL-first approach to work, where our team works together in-person 3 days a week. As such, this role requires you to be based within commuting distance of our hubs. We fundamentally believe in the value of meeting in real life to improve connectivity, productivity, creativity and ultimately making us a great place to work.

For certain roles, we can help with relocation from anywhere in the world, English is the official language at the office. Please submit your resume in English if you choose to apply. Do not forget to submit an updated portfolio and/or resume.

Perk is a global company with a diverse customer base, and we want to make sure the people behind our product reflect that. We're an equal opportunity employer, which means you're welcome at Perk regardless of how you look, where you're from, or anything else that makes you, well, you.

Protect Yourself from Recruitment Scams
All official communication from Perk will always come from email addresses ending in or , our verified social media channels, or recruiters listed on our official LinkedIn page. We will never ask you to pay for equipment, training, or fees, request sensitive personal information such as bank details early in the process, or communicate through unofficial apps like WhatsApp, Telegram, or Signal. If you receive a message claiming to be from Perk that seems suspicious, please do not respond. Forward it to , and we will confirm whether it is legitimate.