IT Service Delivery Manager

hace 1 día

Barcelona, Barcelona, España Insight International (UK) Ltd A tiempo completo

Role: IT Service Delivery Manager

Location: Barcelona, Spain (2days/week On-Site)

Job Type: Permanent

Responsibilities:

  • Lead the global delivery efforts for Strategic client accounts, manage end-to-end service, ensuring alignment with business objectives with Revenue as the primary Goal.
  • Responsible for management & growth of strategic accounts generating $25 to $50 Mn annually with 500+ employees
  • Develop and maintain strong Customer relationships with clients, acting as the main point of contact for project-related inquiries and escalations.
  • Establish good governance with Executive Clients on multiple factors including strategic, operational and tactical parameters.
  • Identify growth opportunities proactively and work with the Delivery Heads and Client Partner to convert them into key wins.
  • Oversee project management processes, ensuring timely delivery of services and adherence to quality standards.
  • Develop and implement strategic plans to enhance service delivery and drive continuous improvement.
  • Collaborate with internal teams to design and implement solutions that enhance client satisfaction and drive service improvement.
  • Analyze account performance metrics to identify areas for growth and optimization within service delivery.
  • Manage budgets and financial aspects of client accounts, ensuring profitability and cost-effectiveness in service delivery.
  • Analyze market trends and client feedback to inform service enhancements and innovation.
  • Facilitate regular account reviews and performance meetings with clients to discuss progress, feedback, and strategic initiatives.

Requirements:

  • Proven track record of managing global client accounts with demonstrated success in achieving business objectives.
  • Strong understanding of technology trends, best practices, and innovation strategies within various industry verticals.
  • Proven ability to manage multiple projects simultaneously in a fast-paced environment.
  • Experience in budget management and financial reporting for large-scale projects.
  • Demonstrated problem-solving skills and a proactive approach to addressing challenges.
  • Ability to analyze data and metrics to inform decision-making and enhance service delivery.
  • Ability to work collaboratively in a fast-paced, multicultural environment while managing multiple priorities.

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