Assistant Director, Wellness

hace 7 horas

Marbella, Málaga, España Puente Romano Beach Resort A tiempo completo

Surrounded by botanical gardens and located in the heart of Marbella's Golden Mile, the legendary Marbella Club was born in 1954 as a Mediterranean hideaway created by Prince Alfonso von Hohenlohe.

Today, as part of The Leading Hotels of the World, we continue his legacy and foster a culture based on authenticity, excellence, and attention to detail, creating memorable experiences for our guests. The position presented below plays a key role in maintaining and elevating the wellness experience that defines Marbella Club.

The Assistant Director Wellness & Spa supports the strategic and operational leadership of the Wellness & Spa department, ensuring an exceptional guest experience aligned with the hotel's luxury standards. This role combines hands-on operational management with team leadership, financial oversight, and continuous service improvement.

Working closely with the Wellness & Spa Director and in collaboration with other hotel departments, the Assistant Director contributes to the development, performance, and positioning of the Spa as a benchmark in luxury wellness.

Key Responsibilities:

Spa Operations & Guest Experience

  • Daily supervision of the spa facilities, always ensuring proper maintenance and an impeccable condition, as well as proposing updates and improvements.
  • Coordinate the daily Spa operations, ensuring a smooth, efficient, and well-organized service flow.
  • Oversee daily activities including shift scheduling, appointment management, and the organization of special events or wellness experiences.
  • Act as a key point of reference for guests and team members, providing in-depth knowledge of treatments, products, and facilities.
  • Ensure the consistent delivery of a luxury service experience, exceeding guest expectations at every touchpoint.
  • Collaborate closely with other hotel departments to guarantee a seamless and cohesive guest journey.

Team Leadership & Development

  • Support the recruitment, training, and ongoing development of the Spa team, including the creation, implementation, and continuous improvement of Standard Operating Procedures (SOPs).
  • Motivate and guide team members, fostering a professional, positive, and service-oriented work environment.
  • Ensure high standards of performance, presentation, and guest interaction across the department.

Management & Administration

  • Provide administrative support for the Spa's financial operations including budget development and control, analysis and reporting, and cost management oversight.
  • Coordinate supplier relationships, orders, and periodic audits to ensure quality, consistency, and efficiency.

Quality, Standards & Continuous Improvement

  • Monitor guest feedback and service performance, implementing improvements and corrective actions where necessary.
  • Maintain and enhance Spa standards, protocols, and procedures in line with luxury brand expectations.
  • Stay informed on wellness trends, treatments, and best practices to ensure the Spa remains competitive and innovative.

Skills & Requirements:

  • Minimum of 3 years' experience in a Spa Team within the luxury hospitality sector, with proven supervising and leading teams.
  • Preferred hands-on experience as a Spa Therapist and/or Spa Receptionist, demonstrating a strong understanding of spa operations.
  • Solid background in Wellness, Spa operations, and guest service (no specific certification required).
  • Fluent in English & Spanish (additional languages valued).
  • Strong administrative, organizational, and operational management skills.
  • Dynamic, proactive, and solution-oriented professional with strategic vision and the ability to facilitate processes.
  • Strong sense of ownership, commitment to team development, and alignment with the hotel's values and departmental vision.

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