Assistant Director, Wellness

Surrounded by botanical gardens and located in the heart of Marbella's Golden Mile, the legendary Marbella Club was born in 1954 as a Mediterranean hideaway created by Prince Alfonso von Hohenlohe. Today, as part of The Leading Hotels of the World, we continue his legacy and foster a culture based on authenticity, excellence, and attention to detail, creating memorable experiences for our guests. The position presented below plays a key role in maintaining and elevating the wellness experience that defines Marbella Club. The Assistant Director Wellness & Spa supports the strategic and operational leadership of the Wellness & Spa department, ensuring an exceptional guest experience aligned with the hotel's luxury standards. This role combines hands-on operational management with team leadership, financial oversight, and continuous service improvement. Working closely with the Wellness & Spa Director and in collaboration with other hotel departments, the Assistant Director contributes to the development, performance, and positioning of the Spa as a benchmark in luxury wellness. Key Responsibilities: Spa Operations & Guest Experience Daily supervision of the spa facilities, always ensuring proper maintenance and an impeccable condition, as well as proposing updates and improvements. Coordinate the daily Spa operations, ensuring a smooth, efficient, and well-organized service flow. Oversee daily activities including shift scheduling, appointment management, and the organization of special events or wellness experiences. Act as a key point of reference for guests and team members, providing in-depth knowledge of treatments, products, and facilities. Ensure the consistent delivery of a luxury service experience, exceeding guest expectations at every touchpoint. Collaborate closely with other hotel departments to guarantee a seamless and cohesive guest journey. Team Leadership & Development Support the recruitment, training, and ongoing development of the Spa team, including the creation, implementation, and continuous improvement of Standard Operating Procedures (SOPs). Motivate and guide team members, fostering a professional, positive, and service-oriented work environment. Ensure high standards of performance, presentation, and guest interaction across the department. Management & Administration Provide administrative support for the Spa's financial operations including budget development and control, analysis and reporting, and cost management oversight. Coordinate supplier relationships, orders, and periodic audits to ensure quality, consistency, and efficiency. Quality, Standards & Continuous Improvement Monitor guest feedback and service performance, implementing improvements and corrective actions where necessary. Maintain and enhance Spa standards, protocols, and procedures in line with luxury brand expectations. Stay informed on wellness trends, treatments, and best practices to ensure the Spa remains competitive and innovative. Skills & Requirements: Minimum of 3 years' experience in a Spa Team within the luxury hospitality sector, with proven supervising and leading teams. Preferred hands-on experience as a Spa Therapist and/or Spa Receptionist, demonstrating a strong understanding of spa operations. Solid background in Wellness, Spa operations, and guest service (no specific certification required). Fluent in English & Spanish (additional languages valued). Strong administrative, organizational, and operational management skills. Dynamic, proactive, and solution-oriented professional with strategic vision and the ability to facilitate processes. Strong sense of ownership, commitment to team development, and alignment with the hotel's values and departmental vision.