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Assistant Director, Wellness
hace 2 semanas
Surrounded by botanical gardens and located in the heart of Marbella's Golden Mile, the legendary Marbella Club was born in 1954 as a Mediterranean hideaway created by Prince Alfonso von Hohenlohe.
Today, as part of The Leading Hotels of the World, we continue his legacy and foster a culture based on authenticity, excellence, and attention to detail, creating memorable experiences for our guests. The position presented below plays a key role in maintaining and elevating the wellness experience that defines Marbella Club.
The Assistant Director Wellness & Spa supports the strategic and operational leadership of the Wellness & Spa department, ensuring an exceptional guest experience aligned with the hotel's luxury standards. This role combines hands-on operational management with team leadership, financial oversight, and continuous service improvement.
Working closely with the Wellness & Spa Director and in collaboration with other hotel departments, the Assistant Director contributes to the development, performance, and positioning of the Spa as a benchmark in luxury wellness.
Key Responsibilities:
Spa Operations & Guest Experience
- Daily supervision of the spa facilities, always ensuring proper maintenance and an impeccable condition, as well as proposing updates and improvements.
- Coordinate the daily Spa operations, ensuring a smooth, efficient, and well-organized service flow.
- Oversee daily activities including shift scheduling, appointment management, and the organization of special events or wellness experiences.
- Act as a key point of reference for guests and team members, providing in-depth knowledge of treatments, products, and facilities.
- Ensure the consistent delivery of a luxury service experience, exceeding guest expectations at every touchpoint.
- Collaborate closely with other hotel departments to guarantee a seamless and cohesive guest journey.
Team Leadership & Development
- Support the recruitment, training, and ongoing development of the Spa team, including the creation, implementation, and continuous improvement of Standard Operating Procedures (SOPs).
- Motivate and guide team members, fostering a professional, positive, and service-oriented work environment.
- Ensure high standards of performance, presentation, and guest interaction across the department.
Management & Administration
- Provide administrative support for the Spa's financial operations including budget development and control, analysis and reporting, and cost management oversight.
- Coordinate supplier relationships, orders, and periodic audits to ensure quality, consistency, and efficiency.
Quality, Standards & Continuous Improvement
- Monitor guest feedback and service performance, implementing improvements and corrective actions where necessary.
- Maintain and enhance Spa standards, protocols, and procedures in line with luxury brand expectations.
- Stay informed on wellness trends, treatments, and best practices to ensure the Spa remains competitive and innovative.
Skills & Requirements:
- Minimum of 3 years' experience in a Spa Team within the luxury hospitality sector, with proven supervising and leading teams.
- Preferred hands-on experience as a Spa Therapist and/or Spa Receptionist, demonstrating a strong understanding of spa operations.
- Solid background in Wellness, Spa operations, and guest service (no specific certification required).
- Fluent in English & Spanish (additional languages valued).
- Strong administrative, organizational, and operational management skills.
- Dynamic, proactive, and solution-oriented professional with strategic vision and the ability to facilitate processes.
- Strong sense of ownership, commitment to team development, and alignment with the hotel's values and departmental vision.
Departamento
SPA & Wellness
Puesto
Asistente/a dirección de SPA
Ubicaciones
Marbella Club Hotel
