IT Service Analyst

• Customer Experience: IT service is all about delivering a great experience. You make sure employees get reliable, friendly support that keeps them productive.
• On-Site Support: You provide 1st and 2nd level support for day-to-day IT needs such as device setup, access management, and troubleshooting. For more complex Access Management, coordinate with our international IT team. 
• User Assistance: Meetings and events can be stressful – you stay calm and ensure smooth technical preparations and support throughout.
• Error Handling & Technical Support: You will troubleshoot devices, software, and applications, document solutions, and keep site documentation up to date. When needed, you'll coordinate with vendors for warranty cases and hardware replacements.
• IT Hardware Management: You procure, configure, and maintain IT hardware while ensuring users receive the right onboarding and guidance.
• Project Involvement: You will provide hands-on support during deployments, migrations, and relocations, focusing on operational tasks without project management responsibilities.

• Relevant Qualifications: Sure, a completed IT training would be great. But if you have a strong IT affinity and already relevant experience you are more than welcome to apply.
• Mindset: Strong communication skills, customer focus, and reliability. We trust you to work independently – no micromanaging here.
• Motivation: Working pro-actively in a team is not an issue, but you are also not afraid to save the day on your own? Awesome
• IT Experience: Practical experience in IT support and familiarity with ticketing systems (preferably ServiceNow) is a nice-to-have, but we can teach you if you let us.
• Technical Skills: Comfortable with Windows 10/11, Microsoft 365, and user management (e.g., Active Directory). Previous IT support experience and knowledge of ticketing systems (ideally ServiceNow) is a plus – but if you're eager to learn, we'll support you.
• Flexibility: Open to occasional business travel or IT tasks outside regular hours.
• Language Skills: Fluency in English and Spanish both written and spoken is required.

• Global Impact: Work in a truly international environment, supporting teams across borders and cultures.
• Stability & Security: Start your journey with a permanent contract that supports your career development and job security.
• Extra Recharge Time: Take advantage of additional company holidays on December 24th and 31st to spend time with loved ones.
• Growth Opportunities: Access our e-learning platform with certifications and training resources for personal and career growth. 
• No Minute Lost: Benefit from flexible working hours and a time account system - so you never lose a single minute. 
• Team Spirit: We celebrate together at summer or Christmas events, building connections beyond the office.
• Fair Recognition: Regular performance - based salary reviews show our appreciation for your contributions.

BaseBeyond aims to empower IT professionals to deliver excellence everywhere.
Building on a solid foundation of IT expertise, we strive to surpass existing boundaries and embody our guiding principles: Empowering, Excellence, Everywhere. 

Are you ready to boost your career with a dynamic, international, yet medium-sized company? At BaseBeyond, you'll be part of a team trusted by clients worldwide for our competent and reliable services.

With operations in over 100 locations - including London, Munich, Madrid, Dubai, and Cape Town - we proudly offer IT services in 47 countries across Europe, Africa, and the Middle East. Since 2006 we have embraced growth and progress, developing managed IT services through pragmatic, reliable, and future-oriented approaches.

Join us and use your skills to deliver the wow factor for our clients. At BaseBeyond, customer experience, innovation, and global collaboration define our mission.

We look forward to getting to know you.