Sales Operations Analyst

hace 2 días

Málaga, Málaga, España TF Bank AB (publ) A tiempo completo

We are seeking a passionate, analytical, and collaborative
Sales Operations Analyst
to act as a hands-on strategic partner to the Country Manager Italy. This role will support multiple operational, marketing, and customer-related workstreams aimed at expanding our most successful credit card products.

The position requires a strong hands-on approach, pivoting from analysis to execution, making a direct impact on short-term challenges while contributing to strategic decision-making to drive long-term market growth.

Key Responsibilities

Process Engineering & Operational Improvements

  • Map and document existing processes
  • Identify inefficiencies and drive improvements
  • Align process updates with central operations

Marketing Optimization

  • Analyze funnel metrics
  • Review and refine email marketing campaigns
  • Test new concepts and improve messaging tailored to local market requirements, working hands-on in the implementation

Data Analysis & Insights (Italian Market)

  • Analyze customer behaviors and KPIs related to customer support, pre-collection, and card usage
  • Analyze credit card pre-collection data and customer inquiries to improve segmentation, tone of voice, and channel optimization
  • Reduce customer friction and improve support processes
  • Translate data insights into clear, actionable recommendations

Product Launch Support

  • Support product launch planning
  • Monitor launch execution
  • Track early performance and optimize initiatives

Qualifications And Experience

  • 2–3 years of experience in strategy, operations, consulting, or analytics roles
  • Strong analytical skills and enjoyment of working with data
  • Hands-on execution mindset
  • Strong communication skills
  • Fluency in Spanish and English
  • Interest in the financial industry

Nice-to-Have:

  • Banking or fintech experience
  • Hands-on experience with SQL / analytics tools
  • Additional languages such as Italian and/or German

What We Offer:

  • High-impact collaboration in a highly international environment
  • Opportunity to influence decision-making and strategy
  • Ownership of strategic initiatives
  • Private health insurance focused on employee wellbeing
  • Meal vouchers and flexible compensation plan
  • An international, professional, and collaborative work environment
  • Office perks such as snacks and regular company events

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