Sales Operations Analyst

hace 2 días

Málaga, Málaga, España TF Bank A tiempo completo

We are seeking a passionate, analytical, and collaborative Sales Operations Analyst to act as a hands-on strategic partner to the Country Manager Italy. This role will support multiple operational, marketing, and customer-related workstreams aimed at expanding our most successful credit card products.

The position requires a strong hands-on approach, pivoting from analysis to execution, making a direct impact on short-term challenges while contributing to strategic decision-making to drive long-term market growth.

Key Responsibilities Process Engineering & Operational Improvements

  • Map and document existing processes

  • Identify inefficiencies and drive improvements

  • Align process updates with central operations

Marketing Optimization

  • Analyze funnel metrics

  • Review and refine email marketing campaigns

  • Test new concepts and improve messaging tailored to local market requirements, working hands-on in the implementation

Data Analysis & Insights (Italian Market)

  • Analyze customer behaviors and KPIs related to customer support, pre-collection, and card usage

  • Analyze credit card pre-collection data and customer inquiries to improve segmentation, tone of voice, and channel optimization

  • Reduce customer friction and improve support processes

  • Translate data insights into clear, actionable recommendations

Product Launch Support

  • Support product launch planning

  • Monitor launch execution

  • Track early performance and optimize initiatives


Qualifications and Experience

  • 2–3 years of experience in strategy, operations, consulting, or analytics roles

  • Strong analytical skills and enjoyment of working with data

  • Hands-on execution mindset

  • Strong communication skills

  • Fluency in Spanish and English

  • Interest in the financial industry

Nice-to-Have:

  • Banking or fintech experience

  • Hands-on experience with SQL / analytics tools

  • Additional languages such as Italian and/or German


What We Offer:

  • High-impact collaboration in a highly international environment

  • Opportunity to influence decision-making and strategy

  • Ownership of strategic initiatives

  • Private health insurance focused on employee wellbeing

  • Meal vouchers and flexible compensation plan

  • An international, professional, and collaborative work environment

  • Office perks such as snacks and regular company events

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