German-speaking Customer Service Representative
hace 1 semana
German-speaking Customer Service Representative - Madrid
Location: Spain, Madrid, San Fernando
Job category: Customer Service Representative (CSR)
Language: German
We're looking for a German-speaking Customer Service Representative with a problem-solving mindset to join a community of customer experience experts. Apply now and start something brilliant with Transcom
What's in it for YOU
- Salary (Full-Time): €21900 gross per year (based on 39 hrs per week)
- Permanent contract with a 1-month probation period
- Working Hours: 39 hours per week
- International and inclusive environment, that makes you feel supported, encouraged, and welcome from day one
- Continuous development through our internal learning platforms and external training
- Endless growth opportunities: 90% of our managers and leaders started their careers as customer service specialists
- 2-week training course that will introduce you to the specifics of the job
- The job location is San Fernando de Henares, however it is possible to work in a hybrid model after the first two months
- Corporate benefits and discounts
Join Transcom as a German-speaking Customer Service Representative
Be on the front line of support for clients and deliver impactful work on a company level. In this role, you will:
- Work for a renowned multinational company engaged in the manufacture and commercialisation of kitchen appliances
- Provide an excellent customer experience by responding to customer queries in a timely and accurate way, via phone, email or chat
- Contribute to the project's success, propose improvements, share knowledge and learn together with your colleagues
What we are looking for:
- C1-C2 German level (written and spoken) and B2 English level
- Strong verbal and written communication and interpersonal skills, such as empathy and listening
- Ability to quickly absorb information, adapt and respond to change
- Positive attitude and willingness to provide brilliant customer experience – you believe that customers deserve more than just support.
- Immediate availability (start in December)
What Life at Transcom is like
At Transcom, we're relentlessly committed. To our clients and each other. Every day, someone starts their journey with Transcom. Taking the potential they have today and turning it into skills for the future. Getting recognized for working hard, being a team player, and supporting others. Championing positive, lasting change in their teams and communities. That's just how we are at Transcom. Here we care and root for each other. You're included, just as you are, from day one. And with the right mindset, there's no end to how far we can go together.
"We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law."
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