Customer Service Representative

hace 2 semanas

DonostiaSan Sebastián, España Portwest A tiempo completo

**JOB SUMMARY**:
As Customer Service Representative, you will act as a point of contact for Portwest customers in a designated region. This role will provide timely customer support and query resolution services as well as escalating significant issues as appropriate.

**KEY RESPONSIBILITIES**:

- Assist Portwest customers in a specific region with general queries
- Respond to all queries in a timely fashion in accordance with agreed KPIs
- Provide proactive updates to customers on their issues and use communication skills to minimise the occurrence of delays
- Update internal systems with record of customer interactions, communications and complaints
- Communicating and coordinating with colleagues as necessary
- Provide feedback on efficiency of customer service process
- Gather intel on common flaws or problems and co-ordinate feedback to relevant department to stop future issues from happening

**REQUIREMENTS**:

- Previous customer service experience (e.g., retail, hospitality, call centers).
- Fluency in **French**is essential, both written and spoken.
- Good level of English is essential.
- Experience working with customers
- Positive and proactive attitude

LI-AA1

**COMPANY**AWARDS**
- Great Place To Work 2024
- Private Irish Business of the year - Export Industry Awards 2024
- Silver Ecovadis Sustainability Rating 2025

Applicants must have a right to live and work in the relevant jurisdiction.

Portwest is an equal opportunity employer. All applicants will be considered for employment without attention to age, gender, race, religion, sexual orientation, civil status, veteran status, family status, disability status or membership of a minority group.

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