Customer Service Representative

Position Overview MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations across multiple countries. We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service (XaaS) cloud technology solutions across industries including healthcare, retail, government, education, telecom, technology e-commerce, and financial services. Our contact centers are powered by both on-site and remote agents, leveraging advanced technologies to enhance customer journeys, drive scalability and reduce costs. At MCI we are committed to fostering an environment where professionals can build meaningful careers, access continuous learning and development opportunities, and contribute to a globally expanding, industry-leading organization.Are you passionate about helping people, solving problems, and representing top global brands? We’re looking for Customer Service Representatives to join our fast-growing teamIn this role, you’ll provide inbound customer support, technical troubleshooting, help desk assistance, and back-office processing for both commercial and public sector clients . You’ll have the opportunity to deliver exceptional customer experiences while building valuable skills in a dynamic, high-growth environment .To be considered for this role, you must complete a full application on our company careers page, including all screening questions and a brief pre-employment test.Responsibilities Manage inbound calls, chats, and emails with professionalism and empathyResolve product, process, and basic technical inquiries while aiming for first-contact resolutionIdentify customer needs and offer relevant product or service solutionsResearch, troubleshoot, and collaborate with internal teams to resolve issuesDocument customer interactions accurately and maintain data confidentialityStay updated through ongoing training and knowledge resourcesUphold service standards and meet performance goals in a fast-paced environmentQualifications Must be 18 years or older with a high school diploma or equivalentExcellent written and verbal communication skillsStrong problem-solving, conflict resolution, and troubleshooting abilitiesAbility to type 20+ WPM and navigate multiple systems confidentlyProficiency with Microsoft Office and familiarity with Windows operating systemsReliable, punctual, and motivated with a strong work ethicCustomer-first mindset: empathetic, patient, and responsiveAbility to multi-task, self-manage, and adapt in a fast-paced settingTeam-oriented with a positive, professional attitudePreferred Experience (Not Required) 1+ year in customer service, contact center, help desk, technical support, inside sales, or back-office rolesExperience handling government or enterprise accountsKnowledge of CRM tools or call center systemsCompensation & Benefits What You Can Expect From MCIWe offer a range of benefits and incentives that go beyond a paycheck. Starting compensation is based on experience, with various benefits and rewards to support and grow our team.HMO Coverage plus a dependentRank & File: ₱100,000 coverage; Supervisors/Managers: ₱120,000 coverageDental Coverage; In-house dental assistance worth ₱5,000Free meals during trainingCareer growth and learningAllowances for rice, clothing, laundry, and mealsPerformance and loyalty bonusesDisinfection and workplace safety measuresOpportunities for growth and promotionEmployee shuttle servicesCompany retreats and off-site eventsSocial engagement and recognition programsCompensation & Benefits That Fit Your Life MCI tailors offerings to fit the needs of our diverse team across subsidiaries and locations. While benefits may vary by geography, the core commitment is to reward effort, provide growth opportunities, and create a value-driven environment.If you’re ready to join a company that recognizes your contributions and supports your growth, MCI is the place for you. Apply todayPhysical Requirements This job operates in a professional office environment. The role is largely sedentary and may require sitting/standing for long periods while using a computer and headset. The employee may occasionally move about the office, lift up to forty (40) pounds, and use office equipment.Conditions of Employment Must be authorized to work in the country where the job is basedMust be willing to submit to a Level II background and/or security investigation with a fingerprint; offers contingent on resultsMust be willing to submit to drug screening; offers contingent on resultsReasonable Accommodation In accordance with the Americans with Disabilities Act (ADA), MCI provides reasonable accommodations upon request by a qualified applicant or employee with a disability, unless undue hardship would result. For accommodations, contact Human Resources.Equal Opportunity Employer We embrace differences and are dedicated to a diverse and equal-opportunity work environment. All aspects of employment are based on merit and qualifications. We do not discriminate based on age, ancestry, color, family or medical leave, gender identity or expression, genetic information, marital status, medical condition, national origin, disability, political affiliation, protected veteran status, race, religion, sex, sexual orientation, or any other characteristic protected by law. Qualified applicants with criminal histories will be considered in accordance with local and federal requirements. We are committed to a discrimination- and harassment-free workplace and to reasonable accommodations for protected disabilities where required by law.About MCI MCI helps customers address CX and DX challenges with industry-leading solutions that deliver exceptional experiences and drive performance. We provide BPO, contact center services, IT services, and related staffing and hosting solutions. MCI employs 10,000+ professionals with 150+ client partners across multiple brands and locations.The information contained in this job description is a general overview of the role. Duties, responsibilities, skills, and qualifications may vary. The employer reserves the right to revise this job description at any time. This is not an employment contract, and either party may terminate employment at any time for any reason.#J-18808-Ljbffr