Service Desk

hace 13 horas


Málaga, Málaga, España CAS TRAINING A tiempo completo

Service Desk / Junior Incident Manager (24x7)

Buscamos un/a Service Desk / Junior Incident Manager con alto nivel de inglés para incorporarse a un entorno internacional, dando soporte a la gestión de incidencias IT en un servicio 24x7 para un cliente del sector bancario.

La persona seleccionada será responsable de la coordinación, seguimiento y comunicación de incidencias, actuando como punto de contacto entre clientes, equipos técnicos y stakeholders internacionales.

Modalidad: Híbrida, Málaga (Residencia obligatoria en Málaga)

Turno de tarde presencial en oficinas del Banco Santander (Málaga)

Turno de noche en remoto

Turnos: 24x7

Tardes: lunes a viernes de 15:00 a 23:00 (presencial)

Noches: 23:00 a 07:00 (remoto)

Posibles turnos de noche de domingo a lunes por cierre de Asia

Responsabilidades principales:

Gestión y seguimiento de incidencias IT (Incident Management).

Coordinación con equipos técnicos y proveedores.

Interlocución directa con cliente en entornos internacionales.

Organización y liderazgo de conference calls con clientes y equipos globales.

Comunicación clara y continua del estado de las incidencias.

Uso de herramientas de IT Service Management.

Elaboración y actualización de documentación y reportes.

Trabajo bajo presión en entornos críticos y de alta disponibilidad.

Requisitos técnicos (Must Have):

Requisitos imprescindibles

Experiencia mínima de 2 años en entornos de Service Desk, IT Support o Incident Management.

Inglés nivel C1 o superior (obligatorio).

Experiencia en proyectos internacionales de al menos 2 años o:

o Haber residido en el extranjero durante un periodo prolongado y

o Haber trabajado varios años en empresa extranjera o

o Haber cursado la carrera completa en el extranjero.

Experiencia en trato con clientes y gestión de reuniones / conference calls.

Conocimientos de ITIL y herramientas de gestión de servicios IT.

Manejo de Office 365, especialmente Excel.

Capacidad de trabajo en equipo y colaboración.

Habilidad para trabajar bajo presión y gestionar múltiples incidencias.

Actitud proactiva, adaptable y con ganas de aprender.

Ofrecemos:

Contrato indefinido con CAS Training

Formar parte de un equipo europeo de alto nivel técnico en un entorno innovador

Paquete retributivo atractivo y flexible, negociado según tu experiencia

Acceso gratuito a nuestro Catálogo Anual de Formación con fabricantes top: Microsoft, Linux, Oracle, ITIL, y muchos más

Service Desk, ITIL, Office 365


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