Service Desk

hace 1 día

Málaga, España CAS TRAINING A tiempo completo

Service Desk / Junior Incident Manager (24x7)
Buscamos un/a Service Desk / Junior Incident Manager con alto nível de inglés para incorporarse a un entorno internacional, dando soporte a la gestión de incidencias IT en un servicio 24x7 para un cliente del sector bancario.
La persona seleccionada será responsable de la coordinación, seguimiento y comunicación de incidencias, actuando como punto de contacto entre clientes, equipos técnicos y stakeholders internacionales.
**Modalidad**: Híbrida, Málaga (Residencia obligatoria en Málaga)
Turno de tarde presencial en oficinas del Banco Santander (Málaga)
Turno de noche en remoto
**Turnos**: 24x7
**Tardes**: lunes a viernes de 15:00 a 23:00 (presencial)
**Noches**: 23:00 a 07:00 (remoto)
Posibles turnos de noche de domingo a lunes por cierre de Asia
**Responsabilidades principales**:
Gestión y seguimiento de incidencias IT (Incident Management).
Coordinación con equipos técnicos y proveedores.
Interlocución directa con cliente en entornos internacionales.
Organización y liderazgo de conference calls con clientes y equipos globales.
Comunicación clara y continua del estado de las incidencias.
Uso de herramientas de IT Service Management.
Elaboración y actualización de documentación y reportes.
Trabajo bajo presión en entornos críticos y de alta disponibilidad.
**Requisitos técnicos (Must Have)**:
Requisitos imprescindibles
Experiência mínima de 2 años en entornos de Service Desk, IT Support o Incident Management.
Inglés nível C1 o superior (obligatorio).
**Experiência en proyectos internacionales de al menos 2 años o**:

- Haber residido en el extranjero durante un periodo prolongado y
- Haber trabajado varios años en empresa extranjera o
- Haber cursado la carrera completa en el extranjero.
Experiência en trato con clientes y gestión de reuniones / conference calls.
Conocimientos de ITIL y herramientas de gestión de servicios IT.
Manejo de Office 365, especialmente Excel.
Capacidad de trabajo en equipo y colaboración.
Habilidad para trabajar bajo presión y gestionar múltiples incidencias.
Actitud proactiva, adaptable y con ganas de aprender.
**Ofrecemos**:
Contrato indefinido con CAS Training
Formar parte de un equipo europeo de alto nível técnico en un entorno innovador
Paquete retributivo atractivo y flexible, negociado según tu experiência
Acceso gratuito a nuestro Catálogo Anual de Formación con fabricantes top: Microsoft, Linux, Oracle, ITIL, y muchos más
Service Desk, ITIL, Office 365

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