After-Sales Quality Engineer

hace 3 días

Barcelona, Barcelona, España EBRO A tiempo completo

At EBRO, a fast-growing automotive startup in the Spanish market, quality in Aftersales is a cornerstone for customer trust and brand success. The Process and Customer Quality Engineer ensures that service processes and customer experience meet EBRO's high standards, driving rapid and effective improvements. This role demands strong prioritization skills to focus on the most impactful actions and regular travel to dealer networks to guarantee consistent quality and customer satisfaction.

Key Responsibilities:

1.
Process Quality Management

Define, implement, and monitor aftersales processes aligned with EBRO standards and regulatory requirements.

Conduct audits of dealer service operations and internal workflows to ensure compliance.

Develop KPIs and dashboards to track process performance and identify improvement areas.

Support digitalization initiatives for aftersales processes (e.g., warranty claims, service documentation).

2.
Customer Quality Assurance

Analyze customer feedback, warranty data, and field reports to identify recurring issues.

Prioritize critical quality concerns that impact customer satisfaction and EBRO's brand image.

Coordinate root cause analysis (RCA) and corrective actions with engineering and supplier teams.

Ensure timely communication and resolution of technical issues to dealers and end customers.

3.
Continuous Improvement

Lead cross-functional projects to enhance service quality and reduce warranty costs.

Implement Lean and Six Sigma methodologies for process optimization.

Benchmark best practices within the automotive industry and adapt them to EBRO's agile environment.

4.
Dealer Network Engagement

Travel regularly to visit dealers across Spain to audit service quality, provide technical support, and strengthen relationships.

Deliver on-site training and guidance to ensure EBRO standards are consistently applied.

Act as the primary point of contact for dealer quality escalations.

5.
Stakeholder Collaboration

Act as liaison between Aftersales, Product Engineering, and Quality departments.

Prepare reports and presentations for management on quality performance and improvement plans.

Required Qualifications:

  • Education: Degree in Industrial Engineering, Mechanical Engineering, or similar.
  • Experience: 3–5 years in automotive aftersales, quality, or process engineering roles.
  • Experience with warranty analysis and customer satisfaction metrics.

Skills:

  • Strong knowledge of automotive systems and aftersales operations.
  • Proficiency in quality tools (FMEA, 8D, PDCA, SPC).
  • Ability to prioritize tasks effectively in a fast-paced startup environment.
  • Data analysis and reporting (Excel, Power BI, or similar).
  • Excellent communication and problem-solving skills.
  • Languages: Spanish (native) and English (professional level).
  • Availability: Willingness to travel frequently within Spain.

Preferred Qualifications:

  • Certification in Lean Six Sigma or similar.
  • Experience with OEM dealer networks and customer service processes.
  • Familiarity with ISO 9001 and IATF 16949 standards.

Key Competencies:

  • Customer-centric mindset.
  • Analytical and detail-oriented.
  • Strong prioritization and decision-making skills under pressure.
  • Ability to manage multiple stakeholders and priorities.
  • Continuous improvement orientation.
  • Flexibility and adaptability for frequent travel.

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