Interim Operations Coordinator

We support peace and prosperity by building connections, understanding and trust between people in the UK and countries worldwide. For 90 years we have shaped brighter futures through education, arts, culture, language, and creativity.

Working with people in over 200 countries and territories, we are on the ground in more than 100 countries.

We connect. We inspire.
The British Council is seeking an
Interim Operations Coordinator
to ensure efficient, effective, and compliant delivery of exams. This role is responsible for managing test-day operations, overseeing venue staff performance, and safeguarding exam integrity while delivering an excellent customer experience.

Key Responsibilities

• Plans and coordinates all logistical and operational activities for test days, adapting plans to meet customer expectations.
• Manages venue staff performance, training, and compliance with British Council and awarding body standards.
• Oversees secure handling of exam materials and ensures risk management, health and safety, and child protection protocols are followed.
• Acts as the point of contact for escalated issues, ensuring timely resolution and excellent customer service.
• Leads continuous improvement initiatives and manages relationships with venues and stakeholders.
• Motivates and develops a dispersed team to deliver high-quality services.

What The Role Requires

• Proven experience in planning and delivery within a fast-paced operational environment at management level.
• Strong leadership skills with experience managing teams and driving performance.
• Advanced IT skills and ability to adapt to new technologies.
• Essential: English language proficiency at CEF C1 level (written and spoken).
• Desirable: Experience in exams delivery and computer-based testing.

Additional Details

• Weekend and early morning work required as part of test-day duties.
• Candidates must have the right to work in the country of employment.
• Occasional international travel may be required.

Further Information
Pay Band
– Local Pay Band 4/H

Contract Type
– replacement contract

Job type
– Full-time

Location
– Barcelona, Spain

Closing Date
– Sunday, 14th of December 2025, applications will close 23:59

Apply now to make a difference in delivering world-class exams.
A connected and trusted UK in a more connected and trusted world.

Equality, Diversity and Inclusion Statement
We are committed to equality, diversity and inclusion and welcome applications from all sections of the community as we believe that a diverse workforce gives added depth to our work. The British Council is a Disability Confident Employer. The Disability Confident scheme helps challenge attitudes, increase understanding of disability and ensure staff are drawn from the widest possible pool of talent. We guarantee an interview for disabled applicants who meet the minimum role requirements. We welcome discussions about specific requirements or adjustments to enable participation and engagement in our work and activities.

Safeguarding Statement
The British Council is committed to safeguarding children, young people and adults who we work with. We believe that all children and adults everywhere in the world deserve to live in safe environments and have the right to be protected from all forms of abuse, maltreatment and exploitation as set out in article 19, UNCRC (United Nations Convention on the Rights of the Child Appointment to positions where there is direct involvement with vulnerable groups will be dependent on thorough checks being completed in line with legal requirements and with the British Council's Safeguarding policies for Adults and Children.

If you experience any difficulties with submitting your application, please email