German-speaking Moderation Operations Coordinator

hace 2 días

Barcelona, Barcelona, España CBT A tiempo completo


Job Title: German-speaking Moderation Operations Coordinator

Location: Barcelona, Spain

Work Type: Hybrid / Onsite

Employment Type: Full-time

About the Role:

We are looking for a proactive and organized German-speaking Moderation Operations Coordinator to join our team in Barcelona. In this role, you will coordinate the day-to-day operations of our content moderation team, ensuring quality, consistency, and efficiency in handling user-generated content. You will work closely with moderation leads, quality assurance teams, and cross-functional stakeholders to help protect platform integrity and enhance the user experience.

This role offers flexibility through a hybrid work model—you can work both onsite and remotely, depending on business needs and your preferences.

Key Responsibilities:

  • Coordinate and support the German-language content moderation team with their daily operational needs

  • Monitor and report on key moderation metrics (quality, productivity, SLA adherence)

  • Assist with team scheduling, task allocation, and performance tracking

  • Identify operational challenges and collaborate on solutions to improve efficiency

  • Ensure content moderation is performed in alignment with platform policies, community guidelines, and regional sensitivities

  • Serve as a point of contact for internal queries related to the German moderation queue

  • Support new hire onboarding, training initiatives, and best practice sharing across the team

  • Conduct regular quality checks and flag any inconsistencies or deviations from moderation standards

  • Assist with the development and rollout of updated policies, workflows, and tools

  • Provide feedback and insights to improve moderation strategy and team engagement

What You Bring:

  • Fluent in German (spoken and written)

  • Proficient in English (B2+ level)

  • 1–3 years of experience in content moderation, community operations, or trust & safety

  • Previous experience in a coordination or operational support role is a plus

  • Excellent organizational and time-management skills

  • Strong attention to detail and quality-oriented mindset

  • Good understanding of online community standards, user safety, and content compliance

  • Comfortable with data reporting, moderation tools, and ticketing systems (e.g., Zendesk, Salesforce, CMS tools)

  • Ability to remain neutral and handle sensitive content with professionalism

  • Strong communication skills and a team-focused attitude

  • Comfortable working in a multicultural and fast-paced environment

What We Offer:

  • Competitive salary and performance-based incentives

  • Flexible hybrid work model (remote + in-office days)

  • Health insurance, meal vouchers, and other benefits

  • Modern, centrally located office in Barcelona

  • Training and continuous learning programs

  • International team environment with supportive leadership

  • Opportunities for internal growth and career development

  • Relocation assistance (if applicable)

Working Hours:

  • Full-time: 40 hours/week

  • Monday to Friday (rotating shifts or occasional weekend coverage may be required)


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