Empleos actuales relacionados con IT Service Desk Support Analyst - Madrid, Madrid - BNP Paribas CIB
-
IT Service Desk Support Analyst
hace 48 minutos
Madrid, Madrid, España BNP Paribas A tiempo completoService Desk Support Analyst (L1+) – Telecom & Workspace (BNP Paribas)Will you bridge first‑line support and senior engineers to keep services running?Can you transform undocumented issues into actionable knowledge articles?? Are you eager to champion BNP Paribas values in a collaborative IT hub?WHO WE AREWe are the Telecom & Workspace domain of CIB ITO,...
-
IT Incident Manager
hace 45 minutos
Madrid, Madrid, España Azertium IT Global Services SL A tiempo completoEstamos ampliando el equipo En Azertium IT te buscamos Nos urge incorporar un IT Incident Manager - Service Desk (24x7) con al menos 2 años de experiencia en el puesto y sector IT, para formar parte de nuestro equipo con grandes retos, trayectoria y crecimiento profesional.Turnos, servicio 24x7:Turno de tarde: lunes a viernes de 15:00 a 23:00h presencial en...
-
Service Desk Agent
hace 54 minutos
Madrid, Madrid, España ServiClients A tiempo completoSpainPublished on 30/12/2025Ref. F2512301Number of vacancies: 1We are looking to hire a Service Desk Technician to join a dynamic and international technological environment. The selected candidate will actively participate in incident management and resolution, ensuring compliance with service levels and collaborating with various technical teams to drive...
-
Service Desk Administrator
hace 4 días
Madrid, Madrid, España Retail-FCL A tiempo completoCompany DescriptionRetail-FCL is a rapidly expanding Platform-as-a-Service (PaaS) provider specializing in the banking and retail sectors. Our services include ATM outsourcing, Dynamic Currency Conversion (DCC), cash management, and payments consulting. We strive to deliver innovative solutions that empower our clients to optimize operations and improve...
-
IT Service Delivery Manager
hace 51 minutos
Madrid, Madrid, España Sulzer A tiempo completoGF_IT-E484IT Service Delivery Manager - Full Time - Madrid, SpainSulzer is a leading engineering company with a proud heritage of innovation. Join our global team to grow your expertise and develop innovative solutions that enable a prosperous and more sustainable society.Sulzer is transforming its IT operating model to better meet business needs and achieve...
-
Deal Desk Analyst
hace 45 minutos
Madrid, Madrid, España Confluent A tiempo completoWe're not just building better tech. We're rewriting how data moves and what the world can do with it. With Confluent, data doesn't sit still. Our platform puts information in motion, streaming in near real-time so companies can react faster, build smarter, and deliver experiences as dynamic as the world around them.It takes a certain kind of person to join...
-
IT Site Support Analyst
hace 51 minutos
Madrid, Madrid, España Chubb A tiempo completoJob DescriptionThe key responsibility of the Site Support Analyst is to provide assistance for all users who have encountered problems with their desktop related items such as hardware, software, applications, printing, iphones and telephones. To deliver user requests, these include the configuration, build and installation of hardware, installation of...
-
IT Support Engineer
hace 54 minutos
Madrid, Madrid, España Bharat Managed Services A tiempo completoJob Description: ITSupport EngineerRoles and Responsibilities:Detailed Primary Description of project/Requirement DescriptionInstalling, configuring, and maintaining desktop computers, peripheral equipment, and software/applications within established standards and guidelines.Working with OEM vendors for replacing spares, hardware repairs &...
-
1st Line Support Analyst
hace 51 minutos
Madrid, Madrid, España Atos A tiempo completoLocation: Madrid - Getafe | Work Model: On-site - Paseo de Jhon Lenon S/NAbout Atos GroupAtos Group is a global leader in digital transformation with c. 67,000 employees and annual revenue of c. €10 billion, operating in 61 countries under two brands — Atos for services and Eviden for products. European number one in cybersecurity, cloud and high...
-
IT Support
hace 54 minutos
Madrid, Madrid, España Medpace A tiempo completoJoin our growing team in Madrid and take your IT support (fully office-based) career to the next level As an IT Support Specialist, you'll have the opportunity to work with cutting-edge technologies, collaborate with international colleagues and develop your skills in a dynamic and global environment. This is a fully office-based...
IT Service Desk Support Analyst
hace 46 minutos
Service Desk Support Analyst (L1+) – Telecom & Workspace (BNP Paribas)
Will you bridge first‑line support and senior engineers to keep services running?
Can you transform undocumented issues into actionable knowledge articles?
? Are you eager to champion BNP Paribas values in a collaborative IT hub?
Who We Are
We are the Telecom & Workspace domain of CIB ITO, delivering end‑user IT services across EMEA. Our 400‑plus experts ensure a secure, stable, and efficient production environment, covering infrastructure, telecom, workspace, security, and application domains.
MISSION
As a Service Desk Support Analyst (L1+), you will resolve moderately complex incidents, restore services within SLA, and enrich our knowledge base to prevent future issues, ensuring continuity and improving support efficiency for BNP Paribas employees.
What You'll Do
- Manage incidents escalated from first‑line support and achieve timely resolution.
- Translate proven solutions into clear Knowledge Base Articles.
- Create and update documentation to support the wider service desk team.
- Provide status updates to users and ensure accurate case logging for analysis.
- Collaborate with first‑line teams to boost First Contact Resolution rates.
What You'll Bring
- Bachelor's degree in IT or Computer Science.
- Proven experience in a service support role (L1/L2).
- Fluent English (C1) and Portuguese (C1), written and spoken.
- Hands‑on experience with ServiceNow.
- Strong problem‑solving, fast decision‑making and interpersonal communication skills.
- Ability to switch quickly between topics while maintaining focus.
- (Desirable) ITIL Foundation certification.
OUR PERKS
- Comprehensive training programs and clear career paths with internal mobility worldwide.
- Active Diversity & Inclusion Committee and employee communities (PRIDE, We Generations, MixCity).
- Corporate volunteering program "1 Million Hours 2 Help".
- Flexible compensation plan.
- Hybrid work model (50% remote).
- 32 vacation days.
For more on our inclusive culture, visit Diversity, equality and inclusion BNP Paribas.
About Bnp Paribas
We are BNP Paribas, a European banking leader with a global footprint in 64 countries and over professionals. Our Corporate & Institutional Banking and International Financial Services divisions empower corporations, institutions, and individuals with financing, investment, savings, and insurance solutions. In Spain, our IT Production platform supports these businesses, ensuring secure, reliable services for our clients worldwide.
APPLY NOW
Ready to join our dynamic support team? Submit your application today. Explore more opportunities at BNP Paribas Careers.
