1st Line Support Analyst

hace 24 horas

Madrid, Madrid, España Atos A tiempo completo

Location: Madrid - Getafe | Work Model: On-site - Paseo de Jhon Lenon S/N

About Atos Group

Atos Group is a global leader in digital transformation with c. 67,000 employees and annual revenue of c. €10 billion, operating in 61 countries under two brands — Atos for services and Eviden for products. European number one in cybersecurity, cloud and high performance computing, Atos Group is committed to a secure and decarbonized future and provides tailored AI-powered, end-to-end solutions for all industries. Atos Group is the brand under which Atos SE (Societas Europaea) operates. Atos SE is listed on Euronext Paris.

The purpose of Atos Group is to help design the future of the information space. Its expertise and services support the development of knowledge, education and research in a multicultural approach and contribute to the development of scientific and technological excellence. Across the world, the Group enables its customers and employees, and members of societies at large to live, work and develop sustainably, in a safe and secure information space.

Description

Are you passionate about IT support and eager to grow in a dynamic and collaborative environment? We're looking for a Service Desk Agent to join our team and provide high-quality technical assistance to our users.

Key Responsibilities
  • Provide technical support via phone, remote tools, and on-site assistance.
  • Monitor ICT systems, proprietary platforms, and workflows.
  • Troubleshoot and escalate hardware/software incidents.
  • Handle service requests related to hardware and software.
  • Perform basic system administration tasks.
  • Offer technical advice and respond to user queries.
Requirements
  • Education: Vocational Training in IT.
  • Language: Spanish C1/C2 and English level B2/C1.
  • Experience: Between 1–3 years in Service Desk Level I–II roles.
  • Skills:
    • Experience working with knowledge management documentation (reading and writing).
    • Functional understanding of IT services and technical platforms.
    • Proactivity and problem-solving mindset.
    • Strong customer service orientation.
    • Teamwork and collaboration skills.
What We Offer
  • Permanent contract with trial period.
  • Rotating shifts from Monday to Friday, between 7:00h and 18:00h.
  • Opportunity to work in a stable and growing IT environment.
  • Supportive and collaborative team culture.
  • Continuous learning and professional development.

Here at Atos, diversity and inclusion are embedded in our DNA. Read more about our commitment to a fair work environment for all.

Atos is a recognized leader in its industry across Environment, Social and Governance (ESG) criteria. Find out more on our CSR commitment. 


Choose your future. Choose Atos.

  • Trade Floor Support Engineer

    hace 3 días

    Madrid, Madrid, España Projecting by Izertis A tiempo completo

    Trade Floor Support Engineer (ContrLocation:Onsite – LondonDepartment:SLB Desktop SupportStart Date:1st MarchContract Duration:3 monthsAbout the RoleWe are seeking a highly skilledTrade Floor Support Engineer, delivering exceptional technical support to one of our investment banking clients. This is an onsite role requiring a proactive, organised engineer...

  • IT Support Analyst

    hace 1 semana

    Madrid, Madrid, España Prosegur A tiempo completo

    Desde Prosegur buscamos unIT Support Analystpara nuestro departamento de IT del negocio de Cash ubicado enMadrid, donde contarás conmodelo híbrido de trabajo(compaginando teletrabajo con asistencia a la oficina).¿Cuál será tu misión?Darás soporte a los sistemas informáticos que conforman la plataforma del negocio de Cash en España y Portugal y...

  • Risk Analyst

    hace 24 horas

    Madrid, Madrid, España SIX A tiempo completo

    BME - Bolsas y Mercados Españoles - drives the transformation of financial markets and belongs to SIX, the third largest exchange group in Europe.What sets us apart drives us ahead: between local roots and global relevance, we are a unique blend of tradition and future, of foundation and growth. We value bright minds and inspire them to grow with their...

  • Support Analyst

    hace 6 días

    Madrid, Madrid, España OneTrust A tiempo completo

    Strength in Trust OneTrust's mission is to enable organizations to use data and AI responsibly. Our platform simplifies the collection of data with consent and preferences, automates the governance of data with integrated risk management across privacy, security, IT/tech, third-party, and AI risk, and activates the responsible use of data by applying and...

  • Business Analyst

    hace 6 días

    Madrid, Madrid, España OXON Epidemiology A tiempo completo

    At OXON we are committed to delivering excellence in the healthcare industry.We are looking for a teachableBUSINESS ANALYSTwith expert-level Excel skills, a keen eye for quality and detail, and experience in budgeting, project and cost accounting.How To ApplyInterested candidates are invited to submit their resume and a cover letter detailing their relevant...

  • Junior Application Support Analyst

    hace 2 semanas

    Madrid, Madrid, España Ebury A tiempo completo

    Ebury is a global fintech firm dedicated to empowering businesses to expand internationally through tailored and forward-thinking financial solutions. Since our founding in 2009, we've grown to a diverse team of over 1,700 professionals across 40+ offices and 29+ markets worldwide. Joining Ebury means becoming part of a collaborative and innovative...

  • Data Analyst

    hace 2 semanas

    Madrid, Madrid, España GXO Logistics, Inc. A tiempo completo

    The Data Analyst transforms raw data into actionable insights that support strategic and operational decision-making for new implementations. Reporting to the Operational Support Manager and collaborating with other teams, the analyst is responsible for the full data lifecycle—from collection and analysis to reporting and performance monitoring—ensuring...

  • IT Site Support Analyst

    hace 2 semanas

    Madrid, Madrid, España Chubb A tiempo completo

    Job DescriptionThe key responsibility of the Site Support Analyst is to provide assistance for all users who have encountered problems with their desktop related items such as hardware, software, applications, printing, iphones and telephones. To deliver user requests, these include the configuration, build and installation of hardware, installation of...

  • IT Site Support Analyst

    hace 2 semanas

    Madrid, Madrid, España Chubb A tiempo completo

    DescriptionThe key responsibility of the Site Support Analyst is to provide assistance for all users who have encountered problems with their desktop related items such as hardware, software, applications, printing, iphones and telephones. To deliver user requests, these include the configuration, build and installation of hardware, installation of software...

  • IT Customer Support French/English

    hace 2 semanas

    Madrid, Madrid, España OVHcloud A tiempo completo

    IT Customer Service Representative French/EnglishYour main responsibilitiesAs a Junior IT Specialist, you will join an experienced team of 1st Line Support, your key responsibility will be providing technical support by email, chat and phone to our customers from different countries on OVHcloud products.In addition, you are also responsible for commercial...