Live Expert
hace 21 horas
Samenvatting: Salaris: Van tot bruto per jaar, plus een jaarlijkse bonus en privé medische verzekering vanaf dag één. Werktijden: 39 uur per week, van maandag tot en met vrijdag, 9:00 - 18:00 uur (M-F, Locatie: Barcelona, Spanje (On-site). Talen: Vloeiend Nederlands (C1/C2) en goed Engels. Opleiding: Minimaal MBO/HBO-niveau of vergelijkbare ervaring. Verhuizing: Uitgebreide verhuispakket beschikbaar.
Functieomschrijving: Live Expert (Nederlands)Bent u een technisch onderlegde communicatieprofessional met een passie voor de nieuwste High Tech ontwikkelingen? Droomt u ervan om te wonen en werken in het bruisende Barcelona? Dan is dit uw kans
We zoeken een enthousiaste Nederlandstalige Live Expert om ons dynamische, internationale team te versterken. In deze cruciale rol bent u het directe aanspreekpunt voor gebruikers van geavanceerde, veelgebruikte technologische producten. U levert premium, real-time ondersteuning via verschillende digitale kanalen (chat, telefoon, e-mail) en helpt hen hun technische uitdagingen snel en effectief op te lossen.
Uw verantwoordelijkheden:
- Het bieden van eerstelijns technische ondersteuning en advies aan Nederlandstalige klanten en gebruikers.
- Het snel en accuraat identificeren en oplossen van problemen met betrekking tot productfunctionaliteit, software en connectiviteit.
- Het documenteren van alle interacties en oplossingen in ons CRM-systeem.
- Het proactief identificeren van trends in klantvragen om het product en de service te verbeteren.
- Werken in een On-Site omgeving in Barcelona, wat zorgt voor een stimulerende teamgeest.
Wij vragen:
- Vloeiendheid in het Nederlands (moedertaal of C2-niveau) is verplicht.
- Goede beheersing van de Engelse taal.
- Sterke affiniteit met en begrip van consumentenelektronica en software.
- Uitstekende probleemoplossende en communicatieve vaardigheden.
- Een klantgerichte en proactieve houding.
Are you a tech-savvy communication professional with a passion for the latest High Tech developments? Do you dream of living and working in vibrant Barcelona? Then this is your opportunity
We are looking for an enthusiastic Dutch-speaking Live Expert to join our dynamic, international team. In this crucial role, you will be the direct point of contact for users of advanced, widely-used technological products. You will provide premium, real-time support through various digital channels (chat, phone, email) and help them solve their technical challenges quickly and effectively.
Your Responsibilities:
- Providing first-line technical support and advice to Dutch-speaking customers and users.
- Quickly and accurately identifying and resolving issues related to product functionality, software, and connectivity.
- Documenting all interactions and solutions in our CRM system.
- Proactively identifying trends in customer queries to help improve the product and service.
- Working in an On-Site environment in Barcelona, fostering a stimulating team spirit.
We Require:
- Fluency in Dutch (native or C2 level) is mandatory.
- Good command of the English language.
- Strong affinity for and understanding of consumer electronics and software.
- Excellent problem-solving and communication skills.
- A customer-focused and proactive attitude.
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