Customer Success Manager Spain
hace 4 días
PlanRadar is a leading platform for digital documentation, communication and reporting in construction, facility management and real estate. We help customers work more efficiently, improve quality and gain full project transparency. By streamlining collaboration and providing real-time insights, our intuitive platform supports every stakeholder throughout a building's lifecycle, for companies of all sizes. Today, more than 150,000 users across 75+ countries rely on PlanRadar.
What you'll get to do:
PlanRadar is looking for an experienced Customer Success Manager for Spain to join our global Customer Success team and take ownership of a growing customer portfolio in one of our most dynamic markets.
As a Customer Success Manager, you work closely with customers to understand their business objectives and guide them through a successful onboarding and adoption journey. You ensure they leverage PlanRadar's features effectively to achieve measurable outcomes and long-term value.
You act as a trusted advisor throughout the entire customer lifecycle — driving onboarding, product adoption, advocacy, and long-term retention. While Sales and Account Management focus on the commercial strategy, you concentrate on implementation excellence, enablement, and value realisation. Your goal is to ensure customers are satisfied, successful, and continuously gaining value from our solution — so they remain long-term partners and strong advocates of PlanRadar.
Among other things, you will:
Own the onboarding, implementation, and adoption journey for customers in one of our growing markets
Act as the product expert, enabling customers to successfully deploy and scale PlanRadar across their projects
Lead regular customer check-ins and success reviews to track progress, define KPIs, and ensure measurable business outcomes
Partner closely with Sales and Account Management to ensure a seamless customer experience, while focusing on technical enablement and value realisation
Identify optimisation opportunities to increase product usage, strengthen engagement, and improve long-term customer satisfaction
Minimise customer churn through continuous engagement, education, coaching, and persuasion
Collaborate cross-functionally with Product, Marketing, and Support to continuously enhance the customer experience
Who you are:
You have experience in Customer Success or Account Management within the SaaS industry, with clear ownership of onboarding, adoption, and lifecycle management
Alternatively, you have a background in construction or real estate, combined with experience working with customers and digital solutions
You have proven experience collaborating with interdisciplinary teams and coordinating stakeholders internally
You have excellent Spanish (native-level or C2) and strong business English skills
You are structured, accountable, and proactive, with a strong focus on delivering customer value and long-term success
What we offer:
Room for personal and professional development
Challenging and diversified line of action
Working in a fast-growing company with international customers and investors
Centrally located and attractive office in Madrid
Performance-related career system with competitive and progressive base salary
Uncapped bonus based on a success-related commission scheme
Possibilities to work from home
Motivated and agile team with a common vision
Additional benefits like team events, free drinks & snacks, …
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