Customer Success Manager
hace 4 días
What we do at PlanRadar
PlanRadar is a leading platform for digital documentation, communication and reporting in construction, facility management and real estate. We help customers work more efficiently, improve quality and gain full project transparency. By streamlining collaboration and providing real-time insights, our intuitive platform supports every stakeholder throughout a building's lifecycle, for companies of all sizes. Today, more than 150,000 users across 75+ countries rely on PlanRadar.
What you'll get to do
We're hiring a Customer Success Manager in Spain and we're open to candidates who want to transition from technical or operational roles into a client-facing, strategic position. If you understand the construction or real estate ecosystem, can communicate well, and like helping clients succeed, we will teach you the Customer Success side.
You will be a trusted advisor - driving onboarding, adoption and measurable outcomes. By partnering with Sales and Product, you'll help customers digitise their construction processes, identify improvements and build strong relationships that make PlanRadar essential to their project success.
AMONG OTHER THINGS YOU WILL
Use your construction or engineering experience to help customers translate their on-site workflows into efficient digital processes with PlanRadar
Guide customers through the full adoption journey - train field teams on how to implement PlanRadar in their daily work and maximize its impact on project delivery
Maintain a deep understanding of PlanRadar and support customers in selecting the best solutions for their technical and operational needs
Conduct regular check-ins and business reviews to track progress, measure KPIs, and ensure strong adoption across project teams
Reduce churn by providing continuous engagement, training and hands-on support - using your construction expertise to help customers achieve ongoing value
Collaborate with Sales and Product teams by sharing insights from real construction use cases
Build trusted relationships with customers and ensure PlanRadar becomes an integral part of their projects
WHO YOU ARE
You have experience in construction, civil engineering, project management, architecture or a related technical field
Ideally, you have worked with a construction software or have experience in project support within a SaaS environment
You are experienced in web and mobile applications, and therefore have a technical understanding and familiarity with IT systems
You speak Spanish fluently and have strong business-level English skills
You excel at building relationships across all levels - from on-site teams to executive stakeholders
You are proactive, solution-oriented and calm under pressure, with a natural ability to guide customers through change
You are open to occasional travel to customer sites or other PlanRadar offices
What we offer
Room for personal and professional development
Challenging and diversified line of action
Working in a fast-growing company with international customers and investors
Performance-related career system with competitive and progressive base salary
Uncapped bonus based on a success-related commission scheme
Motivated and agile team with a common vision
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