Customer Success Team Lead
hace 4 días
Sobre el puesto
Buscamos un/a Customer Success Team Lead con experiencia en entornos SaaS o tecnológicos, responsable de liderar y desarrollar un equipo de Customer Success Managers, asegurando altos niveles de retención, satisfacción y crecimiento de cuentas.
Será una posición clave para impulsar la estrategia de fidelización y maximizar el valor del cliente a lo largo de todo su ciclo de vida.
Responsabilidades
- Liderar, formar y motivar al equipo de Customer Success.
- Supervisar KPIs: churn, retención, NPS, expansión y health score.
- Gestionar cuentas estratégicas y escalaciones críticas.
- Diseñar playbooks y procesos de Customer Success.
- Colaborar con Ventas, Producto y Soporte.
- Identificar oportunidades de upselling y cross-selling.
- Analizar métricas y preparar reportes de rendimiento.
Requisitos
- +4 años en Customer Success, Account Management o similar.
- +2 años liderando equipos.
- Experiencia en SaaS (B2B preferiblemente).
- Conocimiento de CRM (Salesforce, HubSpot, Gainsight o similar).
- Alta capacidad analítica y orientación a resultados.
- Excelente comunicación en español e inglés (nivel profesional).
Tipo de puesto: Jornada completa
Sueldo: 46.000,00€ al año
Beneficios:
- Eventos sociales los viernes
- Jornada intensiva los viernes
- Ordenador de empresa
- Plus transporte
Ubicación del trabajo: Empleo presencial
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