Manager, Customer Success

This position is posted by Jobgether on behalf of a partner company. We are currently looking for a Manager, Customer Success in Spain.

This role offers an exciting opportunity to lead and scale a high-performing Customer Success team across the EMEA region. You will serve as a trusted advisor to clients, driving adoption, satisfaction, and long-term retention while maximizing revenue growth. The position involves coaching and developing a team of Customer Success Managers, analyzing customer and product data to identify improvement opportunities, and implementing processes to optimize team efficiency. You will work closely with cross-functional teams, influence product strategies, and ensure that clients achieve their desired outcomes. This is a hands-on leadership role in a fast-growing, dynamic, and collaborative environment, ideal for a strategic thinker who thrives on delivering measurable impact.

• Lead and manage a growing Customer Success team, including recruiting, hiring, and training new team members.
• Coach and develop team members to enhance skills and ensure clients achieve their desired outcomes.
• Drive revenue growth by building scalable processes and optimizing team effectiveness.
• Analyze customer and product data to identify opportunities for improvement in customer experience and retention.
• Collaborate with Operations and other internal teams to design and implement workflows, automations, and best practices.
• Proactively surface operational and strategic opportunities to enhance team performance and customer satisfaction.

• 3–5 years of experience managing a Customer Success team in a high-growth B2B SaaS company.
• Proven track record of achieving or exceeding customer retention and renewal targets.
• Strong data orientation and experience leveraging insights to improve team and customer outcomes.
• Experience managing teams and clients across multiple countries and time zones preferred.
• Comfortable in a fast-paced, dynamic, and sometimes ambiguous environment.
• Experience in remote team management, high-growth start-ups, Fintech or HRtech environments preferred.
• Multilingual capabilities are a plus.
• Strong leadership, interpersonal, and cross-functional collaboration skills.

• Competitive salary with performance-based incentives.
• Stock grant opportunities depending on role and location.
• Remote work flexibility, including optional coworking access.
• Access to comprehensive benefits tailored to your employment status and country.
• Opportunities for professional growth and development within a global, high-growth organization.
• Inclusive and diverse workplace culture with a focus on learning, innovation, and impact.

Why Apply Through Jobgether?

We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team.

We appreciate your interest and wish you the best

Why Apply Through Jobgether?

Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time.

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