Customer Success Manager
hace 5 días
Why would you love this job?
We are looking for a Customer Success Manager (CSM) to join our Customer Success team. As a Customer Success Manager, you will be responsible for some of the biggest, most important, customers of Redis.The successful candidate will be a multi-tasker with a "can do" attitude, a love for challenges, and a customer-first mind. Above all, a focus on world-class client service is key.If you are level-headed, comfortable in a fast-paced, ever-evolving environment, and truly service-oriented with a willingness to go the extra mile to support clients, then this is the right challenge for you.
What you'll do:
- You will be the primary lead for our high value customers; you will also be responsible for building strong relationships with your counterparts and partners and becoming their trusted advisor
- Lead the onboarding to help clients' start using Redis technological platform and drive adoption
- Project-manage and provide world-class guidance and solutions for new clients' integrations and post-launch expansion initiatives
- Work closely with your commercial team counterparts to identify business goal opportunities and develop account strategy
- Identify and mitigate churn risk proactively
What will you need to have?
- 3 years of experience in customer-facing roles (ideally in Customer Success) for enterprise software
- Experience with Enterprise customers, and/or dynamic and technological accounts
- Experience in proactively growing customer relationships within an account while expanding their understanding of the customer's business
- Our customers and product are inherently technical and you should have an aptitude and curiosity to learn about those concepts
- Strong presentation, verbal and written communication, organization, multitasking, and time management skills
- Proven multitasking and prioritization skills
- A Bachelor degree from a University is a must
- Fluent Hebrew or Arabic speaking
Extra great if you have:
- Experience with NoSQL databases or distributed caches
We give back to our employees:
Our culture is what makes Redis a fun and rewarding place to work. To support you at work and beyond, we offer all our team members fantastic benefits and perks:
- Competitive salaries and equity grants
- Flexible vacation time to promote a healthy work-life balance
- Health insurance, paid paternity leave, and pension plan
- Flexible working options
- Yearly health and wellness budget for a healthy mind and body
- Frequent team celebrations and recreation events
- Lunch stipends
- Home internet reimbursement
- Learning and development opportunities
- Ability to influence a high-performance company on its way to IPO
#LI-Hybrid #LI-HG1
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