Booking Agent

hace 4 semanas

Barcelona, Barcelona, España bnetwork A tiempo completo

We're hiring

bnetwork is a specialist SaaS accommodation management company, supporting major B2B events across Europe (congresses, exhibitions, festivals, trade fairs) since 2004. With our proprietary software and customer-centric approach, we work on high-profile events such as Mobile World Congress, Web Summit, ISE, CPHI, and more

.

We have a new opportunity in our Client Department as
a Booking Age
n

t.Take a look at the role below — we'd love to hear from yo

**u

Main responsibilit**

**ies

Booking management and relationship with particip**

  • antsManage participants' accommodation reque
  • sts.Respond to specific requests (modifications, special requests, reminde
  • rs).Propose solutions adapted to each customer profile, in relation to the available of
  • fer.Issue commercial proposals according to the proj

**ect.

Project monitoring and internal coordin**

  • ationManage contracts, conditions and offers in internal tools (Manage, Man
  • tra).Ensure the correct integration of the data into the sy
  • stem.Coordinate with hotels to ensure availability, rate consistency and condit

**ions.

Billing and administrative fol**

  • low-upDrafting reservation cont
  • racts.Follow-up of payments and billing of services pro
  • vided.Transmit the necessary information to the finance team and ensure the traceability of exch

**anges.

Tracking customer satis**

  • factionFollow up on participant feedback and anticipate comp
  • laints.Handle anomalies and incidents related to bo
  • okings.Work in coordination with partners to provide timely and effective solutions to problems encou

**ntered.

Technical**

  • Skills:Hotel booking: mastery of the booking process, from negotiation to confi
  • rmation.Marketing: the ability to promote the discounts and exclusive offers
  • offered.Service quality control: management of customer returns
  • on time,Administrative monitoring: rigor in the management of contracts, reminders and in
  • voicing.Digital tools: Manage, Mantra, Offi

**ce Pack.

Sof**

  • t skills:Rigor: pay attention to delays in offers, prices and communication with c
  • ustomers.Communication: negotiation, active listening, information management, internal/external commu
  • nication.Adaptability and responsiveness: contingency management and adjustments to custo
  • mer needsTeamwork: collaboration, good understanding with intern
  • al teams.Work ethic: integrity, responsibility, professionalism, respect for quality stand

ards, etc

Interested, or know someone who could be a great fit? We look forward to hearing

from you

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