Booking agent

hace 10 horas

Barcelona, Barcelona, España Above B A tiempo completo

We're hiring

bnetwork is a specialist SaaS accommodation management company, supporting major B2B events across Europe (congresses, exhibitions, festivals, trade fairs) since 2004. With our proprietary software and customer-centric approach, we work on high-profile events such as Mobile World Congress, Web Summit, ISE, CPHI, and more.

We have a new opportunity in our Client Department as a Booking Agent.

Take a look at the role below — we'd love to hear from you

Main responsibilities

Booking management and relationship with participants

  • Manage participants' accommodation requests.
  • Respond to specific requests (modifications, special requests, reminders).
  • Propose solutions adapted to each customer profile, in relation to the available offer.
  • Issue commercial proposals according to the project.

Project monitoring and internal coordination

  • Manage contracts, conditions and offers in internal tools (Manage, Mantra).
  • Ensure the correct integration of the data into the system.
  • Coordinate with hotels to ensure availability, rate consistency and conditions.

Billing and administrative follow-up

  • Drafting reservation contracts.
  • Follow-up of payments and billing of services provided.
  • Transmit the necessary information to the finance team and ensure the traceability of exchanges.

Tracking customer satisfaction

  • Follow up on participant feedback and anticipate complaints.
  • Handle anomalies and incidents related to bookings.
  • Work in coordination with partners to provide timely and effective solutions to problems encountered.

Technical Skills:

  • Hotel booking: mastery of the booking process, from negotiation to confirmation.
  • Marketing: the ability to promote the discounts and exclusive offers offered.
  • Service quality control: management of customer returns on time,
  • Administrative monitoring: rigor in the management of contracts, reminders and invoicing.
  • Digital tools: Manage, Mantra, Office Pack.

Soft skills:

  • Rigor: pay attention to delays in offers, prices and communication with customers.
  • Communication: negotiation, active listening, information management, internal/external communication.
  • Adaptability and responsiveness: contingency management and adjustments to customer needs
  • Teamwork: collaboration, good understanding with internal teams.
  • Work ethic: integrity, responsibility, professionalism, respect for quality standards, etc

Interested, or know someone who could be a great fit? We look forward to hearing from you

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