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Hotel Booking Agent for the UK

hace 2 horas

Barcelona, Barcelona, España CPM CX Centre A tiempo completo

Travelodge
is a well-known, established British hotel brand that offers more than 590 locations across the UK, Ireland, and Spain. They have over 40,000 guest bedrooms, serve more than 3 million cooked breakfasts per year, and are constantly improving their customer experience by providing quality facilities in essential locations. 

We are looking for extraordinary people with outstanding sales skills to join our high-energy booking team  

What you will be doing?

  • Handling inbound calls, consisting of booking requests, cancellations, amendments, and customer enquiries.
  • Identifying sales opportunities in every call by understanding our customers' needs.
  • Influencing and persuading customers to make reservations now, not think about it, and call back later.
  • Upselling rooms and cross-selling extras, such as breakfast and Wi-Fi, to increase revenue.
  • Working within talk-time targets to deliver minimum calls per hour.
  • Constantly improving product knowledge to deliver the highest quality of information to our customers.
  • Dealing with general customer enquiries quickly and efficiently, always trying to spot sales opportunities

Requirements

What skills & experience you will bring to us?

  • Be fluent in English and Spanish.
  • Strong interpersonal skills with excellent verbal communication skills.
  • Previous call centre, customer service, or other customer-facing experience preferred but not essential.
  • Ability to deal professionally with challenging calls and difficult situations.
  • Excellent ability to listen and ask appropriate questions to ascertain customer needs.
  • Sales experience would be a plus but not required.
  • High level of motivation with a drive to meet and exceed targets.
  • A strong work ethic and team spirit.
  • Enthusiasm and a positive attitude.
  • Basic computer skills and accurate data capture skills.

Benefits

What do we offer?

  • Start date:
     10th February 2026
  • Full-time:
    (39 hours/week)
  • Working days/Hours:
    Rotative schedule from Monday to Sunday between 15:00 am to 23:30 pm (rotative weekends, two weekends off per month guaranteed).
  • Salary:
     €18,095 gross/year
  • Bonus:
    Up to €70 per week based on performance
  • Holidays:
    2 day accrued per month
  • Paid bank holidays + 1 extra day in lieu
  • Hybrid:
    Working from the office 6 times per month / the rest WFH
  • Training:
    1 week from the office / Monday to Friday from 9:00 am to 6:00 pm
  • Office location:
    Barcelona (La Sagrera)