Customer Success Agent

hace 1 semana

Palma, Baleares, España XML Travelgate A tiempo completo

Job Overview

We are looking for a passionate Customer Success Agent with outstanding communication skills to join our team. Your mission will be to ensure customer satisfaction and loyalty by supporting them throughout their lifecycle — from onboarding to issue resolution and identifying opportunities for growth.

The ideal candidate is proactive, empathetic, and results-oriented, with the ability to understand customer needs and provide solutions that drive their success.

Location: Mallorca (On-site)

Employment Type: Full-time

About Travelgate

Travelgate is the leading B2B travel connectivity marketplace, connecting buyers and sellers across the global travel industry. Through our platform, technology, and partnerships, we help businesses grow faster, smarter, and more collaboratively.

What You'll Do

  • Act as the primary point of contact for customers, delivering high-quality support and guidance.
  • Lead customer onboarding to ensure successful adoption of the platform/product.
  • Handle inquiries, resolve issues, and coordinate with internal teams (support, sales, product).
  • Identify upsell and cross-sell opportunities to drive account growth.
  • Monitor customer satisfaction and proactively mitigate potential churn risks.
  • Collect customer feedback and share insights with the product team for continuous improvement.
  • Prepare reports on key customer success metrics

What You Bring

  • Previous experience in customer service, customer success, or similar roles.
  • Excellent verbal and written communication skills.
  • Ability to manage multiple tasks and prioritize effectively in fast-paced environments.
  • Customer-oriented mindset with empathy and problem-solving attitude.
  • Basic knowledge of CRM and support tools (Zendesk, HubSpot, Salesforce, or similar).
  • High level of English (additional languages are a plus)
  • Experience in SaaS, travel tech, or e-commerce industries.
  • Data analysis and reporting skills

What We Offer

Because at Travelgate, work should be rewarding, flexible, and fun.

Work & Lifestyle Perks

  • Flexible hours: start between 7:00–9:00h.
  • Shorter workdays in August (hello, summer).
  • Professional stability and a clear long-term growth path.
  • Continuous training and development opportunities.
  • Bonus based on company performance

Office Life & Perks

  • Monday Breakfast Club – because starting the week deserves a treat.
  • Coffee machines and a variety of teas always available.
  • Healthy meal fridge with nutritious options at €4.50.
  • Free English classes to strengthen your skills.
  • Negotiated health insurance rates with Sanitas.
  • Free parking available at ParcBit.
  • Discounted gym rates at Campus Sport.

Culture & Fun

  • Dynamic, inclusive culture where ideas matter.
  • Monthly team get-togethers every last Friday.
  • Summer and Christmas parties that are truly memorable.
  • Welcome pack including a backpack, water bottle, and mug.
  • Fun Committee organizing monthly surprises and events.
  • Pet Day and Bring Your Child to Work Day — yes, really

  • Customer Success Agent

    hace 7 días

    Palma, Baleares, España Travelgate A tiempo completo

    Job OverviewWe are looking for a passionate Customer Success Agent with outstanding communication skills to join our team. Your mission will be to ensure customer satisfaction and loyalty by supporting them throughout their lifecycle — from onboarding to issue resolution and identifying opportunities for growth.The ideal candidate is proactive, empathetic,...

  • Customer Success Agent

    hace 1 semana

    Palma, Baleares, España XML TravelGate A tiempo completo

    Job OverviewWe are looking for a passionate Customer Success Agent with outstanding communication skills to join our team. Your mission will be to ensure customer satisfaction and loyalty by supporting them throughout their lifecycle — from onboarding to issue resolution and identifying opportunities for growth.The ideal candidate is proactive, empathetic,...

  • Customer Support Agent

    hace 59 minutos

    Palma, Baleares, España Mts Globe A tiempo completo

    Axis Data Axis Data S.L. is an international enterprise providing IT Services to MTS Globe and OTS Globe, which consist of Office Automation systems, Networking and Applications. Our mission statement is to provide innovative technology to the MTS Globe Group's 66 destination offices in 22 countries in and around the Mediterranean Sea, North Africa, the...

  • Optimization Agent

    hace 1 semana

    Palma, Baleares, España XML TravelGate A tiempo completo

    About TravelgateTravelgate is the leading B2B travel connectivity marketplace, connecting buyers and sellers across the global travel industry. Through our platform, technology and partnerships, we help businesses grow faster, smarter, and more collaboratively. About the RoleWe're looking for a detail-oriented and analytical Optimization Agent to join our...

  • Call Center Agent

    hace 4 días

    Palma, Baleares, España Avedo - Eine Marke der Ströer X GmbH A tiempo completo

    Fluent in Dutch and ready for a new challenge? We are looking for a multilingual Call Center Agent (m/f/d) proficient in English, German and Dutch. Join our team at Avedo Palma and enjoy the freedom of a remote job in Spain Apply today and take the next step.Your BenefitsWork from home from anywhere in Spain (Canary Islands excluded)permanent employment in...

  • Real Estate Agent

    hace 2 semanas

    Palma, Baleares, España REMAX Immocorner A tiempo completo

    Company DescriptionREMAX Immocorner is a team of professionals based in Palma de Mallorca with extensive experience in both real estate and finance. We specialize in helping clients find the perfect property based on their needs and investment goals. With a deep knowledge of the island, we aim to assist clients in making wise real estate investments in one...

  • Real Estate Agent Palma de Mallorca

    hace 1 hora

    Palma, Baleares, España Svensk Fastighetsförmedling A tiempo completo

    Your Next ChallangeAre you passionate about helping people realize their dream of owning a home in Mallorca? Do you have a background in customer-focused sales and service? Then this could be the perfect opportunity for you to become a real estate agent in MallorcaSvensk Fastighetsförmedling's office in Santa Catalina in Palma, Mallorca is now seeking a...

  • Booking Agent

    hace 2 días

    Palma, Baleares, España MTS Globe A tiempo completo

    MTS Globe SpainMTS Globe is the biggest independently owned incoming company in Europe. Our network includes 66 destination offices in 22 countries in and around the Mediterranean Sea, the Atlantic Ocean, Northen Africa, the Black Sea, the Arabian Gulf and Mexico´s Caribbean Coast. Since its foundation in 1967, MTS Globe has built up a strong market...

  • Booking Agent

    hace 1 hora

    Palma, Baleares, España Mts Globe A tiempo completo

    MTS Globe SpainMTS Globe is the biggest independently owned incoming company in Europe. Our network includes 66 destination offices in 22 countries in and around the Mediterranean Sea, the Atlantic Ocean, Northen Africa, the Black Sea, the Arabian Gulf and Mexico´s Caribbean Coast. Since its foundation in 1967, MTS Globe has built up a strong market...

  • Rental Sales Agent

    hace 5 días

    Palma, Baleares, España Avis Budget Group A tiempo completo

    ¿Tu servicio al cliente es premium y tienes talento natural para las ventas? ¿Te motiva que tu trabajo se recompense con comisiones por tus buenos resultados? ¿Te apasiona ayudar a personas de diferentes culturas y  practicar idiomas?Te esperamos Une tu talento al equipo de la oficina de Mallorca Aeropuerto.  Trabajarás con compañeros apasionados,...