Service Desk Agent

hace 5 días

En remoto, España Motivforce Marketing and Incentives A tiempo completo

Position Overview: We are seeking a dedicated and detail-oriented Member Service Desk Agent to assist the Head of Member Service Desk in delivering exceptional service to our loyalty program members. The ideal candidate will ensure that our program members receive the highest standard of service regarding rewards, inquiries, and prompt communication within established service level agreement (SLA) timeframes. The position requires a bilingual approach for both written and verbal (English and Spanish)

Key Responsibilities:

  • Assist the Member Services Manager by providing top-notch service to loyalty program participants.
  • Problem solve issues within the loyalty program platform, member experience and or technical issues members are experiencing.
  • Address and resolve issues and inquiries from Motivforce client loyalty program members through timely email communication.
  • Effectively communicate instructions and resolutions at a high functionality level to ensure member satisfaction.
  • Assist with member account inquiries and provide detailed information regarding the loyalty program.
  • Respond to member questions related to client program information with clarity and professionalism.
  • Maintain strong knowledge of products and sales to champion core service values effectively.
  • Perform additional duties as assigned by management to support the overall goals of the loyalty program.

Qualifications:

  • Strong communication skills, both written (Spanish and English) and verbal (Spanish and English).
  • Extremely important to be able to problem solve user experience issues with the resources provided
  • Ability to multitask and manage priorities in a fast-paced environment.
  • High attention to detail and a commitment to delivering high-quality service.
  • Proficiency in Google Sheets or spreadsheets and other relevant service software applications.
  • Helpscout experience a plus
  • Previous experience in customer service, loyalty programs, or a related field is a plus.

Join our team and play a vital role in enhancing our loyalty program, ensuring every participant enjoys a rewarding experience

Job Type: Contract

Contract length: 12 months

Pay: Up to 1,750.00€ per month

Application Question(s):

  • This is a contract role. Are you set-up to be a contractor?

Language:

  • Spanish fluently (Required)

Work Location: Remote

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