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Key Account Representative

hace 60 minutos

Madrid, Madrid, España Brambles A tiempo completo

CHEP helps move more goods to more people, in more places than any other organization on earth via our 347 million pallets, crates and containers. We employ approximately 13,000 people and operate in 60 countries. Through our pioneering and sustainable share-and-reuse business model, the world's biggest brands trust us to help them transport their goods more efficiently, safely and with less environmental impact. 

What does that mean for you? You'll join an international organization big enough to take you anywhere, and small enough to get you there sooner. You'll help change how goods get to market and contribute to global sustainability. You'll be empowered to bring your authentic self to work and be surrounded by diverse and driven professionals. And you can maximize your work-life balance and flexibility through our Hybrid Work Model.

Job Description

Key Responsibilities May Include:

  • Build and sustain strong customer relationships across a portfolio, acting as the main point of contact for inquiries, issue resolution, and satisfaction.
  • Identify growth opportunities and pursue new business leads, increasing revenue through strategic initiatives such as expansion and pricing optimizations.
  • Collaborate with cross-functional teams (e.g., Sales, Operations, Category Management) to design and execute strategic plans that support customer growth, cost efficiency, and business ease.
  • Conduct regular business reviews, manage tenders, and negotiate contracts, ensuring alignment with business goals and customer needs.
  • Monitor account performance through key metrics and customer feedback (e.g., NPS), implementing strategies to enhance customer experience and loyalty.
  • Oversee the annual audit process, ensuring compliance with CHEP's policies and recovering any outstanding equipment fees.
  • Lead initiatives aimed at reducing transport costs and improving supply chain efficiency, driving value for customers and optimizing operational processes.
  • Support the integration of sustainability initiatives with customers, contributing to CHEP's broader corporate social responsibility objectives.

** This role is to be based in Spain, Germany, Czech Republic or Benelux and requires fluency in Spanish and English. German or Czech language are a plus. **

Position purpose:

  • Direct Responsibility to Manage European Automotive Key Accounts.

  • The role will be the escalation point for all relevant Key Account problems. Weekly, Monthly, Quarterly Meetings with Key Accounts including contract renewals.  

  • Support the integration of sustainability initiatives with customers, contributing to CHEP's broader corporate social responsibility objectives.

** WHAT WILL YOU DO **

  • Build and sustain strong customer relationships across a portfolio, acting as the main point of contact for inquiries, issue resolution, and satisfaction.

  • Identify growth opportunities and pursue new business leads, increasing revenue through strategic initiatives such as expansion and pricing optimizations.

  • Collaborate with cross-functional teams (e.g., Sales, Operations, Category Management) to design and execute strategic plans that support customer growth, cost efficiency, and business ease.

  • Conduct regular business reviews, manage tenders, and negotiate contracts, ensuring alignment with business goals and customer needs.

  • Monitor account performance through key metrics and customer feedback (e.g., NPS), implementing strategies to enhance customer experience and loyalty.

  • Oversee the annual audit process, ensuring compliance with CHEP's policies and recovering any outstanding equipment fees.

  • Lead initiatives aimed at reducing transport costs and improving supply chain efficiency, driving value for customers and optimizing operational processes.

** WHAT WE ARE LOOKING FOR **

  • Strong Service orientation

  • Strong analytic and numerical skills

  • Fluency in English and Spanish language

  • Fluency German or Czech language are a plus

  • Must be extremely very good customer orientated communication skills

  • flexible and able to work under pressure

  • Diplomatic and sensitive when serving customers of a different mentality and culture

  • Can act under time pressure

  • Good understanding of Customer Experience, Customer Solutions and keen to create customer loyalty

  • Ability to build cases for escalation and customer negotiations

  • Previous Customer Management & Commercial experience

  • Negotiation skills

  • Worked with financial measures and KPIs

  • Preferably Supply Chain Management Experience

** WHAT WE OFFER **

  • Employee benefits are subject to variation depending on the country of hire

  • Competitive salary and annual bonus (typically 10%)

  • Generous Share Scheme

  • Company laptop and phone

  • Hybrid working options - flexible working environment

  • Employee Assistance Programme

**  WHY JOIN BRAMBLES **

  • Be part of a global leader in supply chain solutions

  • Working with a growing global and diverse team of driven and seasoned sustainability professionals, passionate about driving an ambitious programme

  • Work on impactful projects that span multiple jurisdictions

  • Collaborate with experts across Europe and beyond

  • Enjoy a role with real influence and opportunities for growth

Remote TypeHybrid RemoteSkills to succeed in the roleAccount Management, Adaptability, Building Rapport, Commercial Sustainability, Customer Experience (CX), Customer Partnerships, Data Storytelling, Digital Customer Solutions (Dcs), Empathy, Experimenting, Negotiation, Our Business, Relationship Management, Sales Communications, Taking Ownership, Teamwork, Understand Customers, Value Propositions

We are an Equal Opportunity Employer, and we are committed to developing a diverse workforce in which everyone is treated fairly, with respect, and has the opportunity to contribute to business success while realizing his or her potential. This means harnessing the unique skills and experience that each individual brings and we do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state, or local protected class.

Individuals fraudulently misrepresenting themselves as Brambles or CHEP representatives have scheduled interviews and offered fraudulent employment opportunities with the intent to commit identity theft or solicit money. Brambles and CHEP never conduct interviews via online chat or request money as a term of employment. If you have a question as to the legitimacy of an interview or job offer, please contact us