Sales Operations Manager

Company Mission

Payhawk is a leading global spend management solution for scaling businesses. Headquartered in London and combining company cards, reimbursable expenses and accounts payable into a single product; its future-facing technology enables finance teams to control and automate company spending at scale.

The Payhawk customer base includes fast-growing and mature multinational companies in 32 countries including LuxAir, Quantive, and Wagestream. With offices in New York, London, Berlin, Munich , Barcelona, Paris, Amsterdam, Vilnius and Sofia; Payhawk is backed by renowned investors such as Lightspeed Venture Partners, Greenoaks, QED Investors, Bek Ventures and Eleven Ventures.

Our values include supporting flat hierarchies, taking ownership and responsibility, seeking and providing feedback, managing constructive critique, and speaking our minds. We understand that the best ideas don't all come from the same place, so we encourage diversity and inclusion in all areas of our work.

The future of fintech is about more than money, and we believe in work-life balance, continual learning, and empowered teams. We're also on a journey to measure and improve our environmental and social impact. From virtual cards to digital subscriptions, our software and automation help take paper out of the equation for our customers, too.

We're changing the world of payments, and we're looking for an exceptional team to help us. 

About the role

We're seeking an ambitious Sales Operations Manager to drive the efficiency, scalability, and success of our Business Development function. As a key member of the Revenue Operations team, you'll play a pivotal role in shaping how we engage prospects, measure outcomes, and fuel outbound growth. If you're energized by optimizing systems, collaborating across teams, and using data to deliver revenue impact, this might be the perfect role for you.

Key Responsibilities

• Optimise Business Development Workflows: Streamline and automate processes to ensure our BDR team operates with maximum efficiency and focus.
• Act as a Strategic Partner: Collaborate with senior BizDev leaders to identify areas of improvement, challenge current ways of working, and implement initiatives that increase outbound pipeline generation and improve conversion metrics such as Account Touched → Discovery Call Completed
• Manage the Tech Stack: Own our outbound sales tooling ecosystem, including platforms like Salesloft.  Ensure systems are set up to scale and used to their full potential.
• Build Smart Automations: Design thoughtful automations that enhance operational efficiency, create moments of customer delight, and free up time for high-value activities.
• Track and Report Performance: Define, monitor, and communicate key performance indicators related to outreach activity, conversion rates, and system usage. Use insights to inform strategy and advocate for change.

Key Requirements

• 5+ years of experience in Sales Operations, RevOps, or a similar role.
• Proven track record within a high-growth SaaS or B2B environment.
• Data and process skills: Ability to self-serve data, analyse GTM data, and measure impact to inform decision-making.
• Tooling expertise: Hands-on experience managing and optimising outbound prospecting platforms (e.g. Salesloft, Outreach) and knowledge of CRM systems (e.g. Salesforce).
• Automation mindset: Familiarity with workflow automation tools (e.g. Zapier or n8n) and a passion for streamlining processes and driving efficiency.
• High ownership and accountability: A proactive self-starter who takes initiative, challenges the status quo and drives projects forward with minimal direction.
• Strong communicator: Excellent collaboration and communication skills with the ability to influence stakeholders and align teams around initiatives.

Company Benefits

• 30 days holiday paid leave
• Competitive compensation package
• Exchange policy to another Payhawk office (Amsterdam, Barcelona, Berlin, Paris, Sofia)
• Flexible working hours
• Regular international team-wide events
• Opportunity to use the Payhawk product with a monthly travel allowance.

Please note that unfortunately we cannot provide visa sponsorship, and to be considered for this role, candidates must be able to provide proof of their eligibility to work in the corresponding country.

Payhawk is an Equal Employment Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status.